Staff & Provider Engagement | Ambulatory/Outpatient

Improving Outcomes: The Impact of Experience in Ambulatory Care

This PX paper includes insights from nine experience-focused leaders and emphasizes the importance of prioritizing patient experience in ambulatory care, a rapidly growing sector of US healthcare. It reveals that ambulatory care practices are behind acute care settings in making experience a strategic focus, a risk for ambulatory providers, as healthcare consumers will have raised expectations post-COVID.