Improving Outcomes: The Impact of Experience in Ambulatory Care

This white paper brings together insights from nine healthcare leaders with a focus on elevating the role of patient experience in ambulatory care—one of the fastest-growing sectors in the U.S. healthcare system. The paper highlights a critical gap: while patient experience has become a strategic priority in acute care settings, ambulatory care often lags behind in making it a central focus. This disparity poses a significant risk, particularly in a post-COVID era where healthcare consumers expect more personalized, responsive, and human-centered care. The contributors stress the urgent need for ambulatory practices to align with evolving patient expectations and adopt experience-driven strategies. By doing so, they can enhance outcomes, build trust, and remain competitive in an increasingly choice-driven healthcare landscape.