Patient Advocates: Expanding the Landscape of Patient and Family Support
Through the voices of patient advocate contributors, this PX paper explores the important role that patient advocates, both organization-based and independent, play in supporting patients and caregivers. We hope to educate patients and family caregivers about the function and services of patient advocates so they will be better enabled to call on their services when needed. Inspired by the volunteer leaders of The Beryl Institute’s Patient Advocacy Community, Patient Advocates: Expanding the Landscape of Patient and Family Support, surfaced in recognition of the need to better inform the healthcare community about the role patient advocates play in impacting experience. The paper also informs healthcare team members of the purpose, challenges and opportunities of the patient advocate role to facilitate a better understanding of how they might partner to improve experience for patients and families.
Related content
-
Culture & Leadership | Patient Family & Community Engagement | Quality & Clinical Excellence
Patient Advocacy Community Connection Call: Leader Rounding
This Patient Advocacy Community Connection Call focused on leader rounding as a follow-up to the webinar, Leader Rounding: A Proactive Approach to Improve Experience, held on October 10, 2023. *Please note: Calls do not provide patient experience education credit (PXE).
Learn more -
Patient Family & Community Engagement
The journey from provider to patient: Lessons learned
The lens through which one experiences a health crisis is influenced by their personal beliefs and experiences as well as by their professional training and circumstances. Parotid (salivary) gland tumors are rare. Having more than one parotid tumor is rarer still. My experience as a clinician and researcher who was diagnosed with two parotid gland
Learn more -
Patient Family & Community Engagement | Staff & Provider Engagement
Round & Coach: Engaging Clinicians & Patients to Improve Communication and Care
This webinar presents four ways BSWH Hillcrest Medical Center improved HCAHPS scores to the 90th percentile. Discover how they incorporated elements of Relationship-Centered Communication to improve nurse and doctor communication. Learn how they engaged patients through consistent rounding. Key takeaways also include how capturing real-time patient feedback contributed to their overall success. Learning Objectives –
Learn more