Podcast
Showing 97–107 of 107 results
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Culture & Leadership
We’re All Human Beings, So Everything Is Human Experience: A Conversation with Nicole Cable, CXO CareMax
Published August 21, 2023
From retail and hospitality to healthcare, Nicole Cable shares her professional journey that ignited a passion for the human experience. Listen as she details how a poor personal experience as a patient initially left her “wanting to stay as far away from healthcare as possible,” but eventually became the driving factor behind a career focused
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Culture & Leadership | Patient Family & Community Engagement
We’re All Emotional Beings: That’s What It Is to Be Human
Published October 9, 2023
Ben Larsen, Experience Advisor at Baylor Scott & White Health, discusses the significance of human connection and the relationships we build with patients. Listen as he talks about communicating in service of a relationship, origin stories and the importance of practicing compassion and empathy.
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Patient Family & Community Engagement
We’re all patients, or we’re about to be
Published June 19, 2025
Jason Wolf, President and CEO of The Beryl Institute, speaks with Jennifer Bright, MPA, President of the International Consortium for Health Outcomes Measurement (ICHOM). In this insightful conversation, Jennifer shares her personal journey and passion for transforming healthcare. Together, they explore the vital role of patient centricity and why embracing a global perspective is essential
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Environment & Hospitality
We’re Not Going to Relieve All the Anxiety, but We Can Relieve Some: The Impact of Volunteers in Healthcare
Published May 28, 2024
Amy Kwiatkowski, Director of Community Experience, sits down to speak with Cheryl Call, Director of Volunteers and Language Services at Utah Valley Regional Medical Center, whose career in volunteer services in healthcare has spanned over two decades. Listen in as Call emphasizes the importance of volunteer engagement in enhancing the patient experience, discusses effective strategies
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Culture & Leadership
What we sow, shall we reap
Published June 3, 2019
What if the drive comes more from a spiritual belief system rather than regulation?
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Environment & Hospitality
Words Matter: Transforming Care Through Better Communication
Published July 8, 2025
In this episode of To Care Is Human, Terri Ipsen talks with Susan Osborne about the power of words in healthcare. Based on her PX blog, “What to say instead of…,” Susan shares practical tips and real examples of how small language changes can ease anxiety, build trust, and improve patient experience. Learn how intentional
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Staff & Provider Engagement
Work-Life Balance in Healthcare: Caring for Yourself to Care for Others
Published February 2, 2025
Achieving work-life balance is essential for overall well-being, especially in healthcare. Join us as Robert Cote, a patient advocate for the VA, shares his personal journey through imbalance and the steps he took to restore stability. Discover the warning signs, practical strategies for self-care, and the importance of setting boundaries. Cote’s powerful message reminds us:
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Patient Family & Community Engagement
You Can’t Come In With The Same Walk
Published September 9, 2019
Police officers are trained to keep a community safe. But what if that community is within the walls of a hospital?
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Environment & Hospitality
You Can’t Go Wrong If You Do Right by the Patient
Published July 22, 2024
Julian Manriquez, Supervisor for Hospitality Services at City of Hope, discusses how his 110-acre campus strives to provide visitors with a five-star transportation and wayfinding experience through a unique Ambassador program. Listen in as he describes the critical roles of innovation and evolution throughout the program’s beginnings, survival during the COVID-19 pandemic, current operations, and
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Patient Family & Community Engagement
You never know when it might be a day with baby chicks…
Published July 8, 2019
Four patient advocates from around the US, responsible for addressing complaints and grievances within their healthcare setting, are honest about the challenges of joy in this unique healthcare role.
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Innovation & Technology
Zero to Hero: How to build a healthcare app that attracts users
Published July 22, 2022
Learn about developing healthcare mobile platforms that attract users.
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