Podcast
Showing 49–64 of 102 results
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Innovation & TechnologyConversational AI: A New Frontier In Improving Patient Experience
Israel Krush, CEO and co-founder of Hyro, sits down to discuss the emergence of artificial intelligence (AI) technology in healthcare and how it impacts the patient experience. Listen in as he shares how Hyro’s focus on the patient journey is helping provide AI solutions for patients and healthcare workers alike.
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Culture & LeadershipCreating a Culture of Caring with Concierge Services
Bill Mills, CEO of Best Upon Request, shares how offering concierge services impacts both the patient and employee experience. From running errands to providing a listening ear, his team members are instrumental in helping organizations improve satisfaction scores by providing an enhanced level of comfort and care.
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Innovation & TechnologyCuriosity & Connection: A Generational Approach to Patient Care
In this PX Marketplace Webinar, Jennifer Baron, CXO of NRC Health, joins us to explore how generational differences are influencing the current state of healthcare. From varying attitudes and beliefs to shifts in patient behaviors, Baron provides a deep dive into the challenges and opportunities these changes present for healthcare organizations. Read the associated paper
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Patient Family & Community EngagementEasy to Give, Hard to Receive
Join us for this compelling and raw story of Risa’s journey to accepting support while coping with a rare disease.
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Patient Family & Community EngagementEdge of Aging Part 1 – “If they offer pie, take it”
Is it wrong to eat homemade pie when we visit a patient in their home? See what you think after hearing from Nicole Claggett and Cooper Linton.
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Patient Family & Community Engagement
Edge of Aging Part 2 – “Put air in their lungs”
How is the Baby Boomer Generation already impacting the landscape of Long Term Care?
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Patient Family & Community EngagementElevating Pediatric PX: Culture, Champions & the Power of Parent Advisors Episode Summary
This episode explores the evolution of a pediatric Patient Experience. Dive into core values, shared ownership, and practical strategies for building trust, driving change, and creating meaningful experiences for children, families, and staff.
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Culture & Leadership | Staff & Provider EngagementEnhancing Patient Experience: A Night Shift ER Doctor’s Passion Project
Dr. Donald Wickline of Cone Health, drawing from his experience as a night shift emergency room physician, explores the art and science of communication from a staff/provider engagement perspective. He highlights Cone Health’s C.U.R.O. communication model as a crucial framework for navigating sensitive and critical conversations with patients. This model provides physicians, including Dr. Wickline,
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Culture & LeadershipForgive Yourself for Being Human – A Story of Bipolar Disorder
Trisha Choi, MA, CPXP, was diagnosed with bipolar disorder at 19 and, as a result, endured many hospital stays. After a negative experience with a nurse during one particular stay, she decided to pivot her career to healthcare. Listen as she discusses her healthcare experience with a mental health diagnosis and the importance of being
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Patient Family & Community EngagementFormer Patients Who Return As Volunteers: An Expression of Gratitude
Alex Seblatnigg, Director of Volunteer Services and Internal Engagement at Shepherd Center—a leading rehabilitation facility specializing in spinal cord and acquired brain injuries—shares the inspiring stories of former patients who return as volunteers after discharge. Tune in as she highlights the unique value these volunteers bring to the patient experience and how they seamlessly integrate
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Culture & LeadershipFrom Fence-Hopper to Top Doctor: A Conversation with Neurosurgeon Dr. Alfredo Quiñones-Hinojosa
Dr. Alfredo Quiñones-Hinojosa (Dr. Q.) was an impoverished teenager living in a rural Mexican village before he hopped an 18-foot fence into California and found his way into the loftiest heights of the American Dream through hope, hard work and perseverance. Listen as he reflects on his life, his work and the importance of healing,
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Patient Family & Community EngagementGet to Know Me – Connecting Volunteers with Patients
Linda Fisher, Regional Director for Guest Services at UCHealth North, discusses the Get to Know Me Program, an initiative that connects volunteers with patients. Listen in to learn how, through a series of lighthearted questions designed to spur conversation, volunteers were able to make lasting and impactful connections with patients and their families.
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Policy & MeasurementGreen, Yellow, Red: Creating an Experience with Feedback Buttons
Stacy Palmer, Senior Vice President and COO of The Beryl Institute, joins Steven Peltzman, CEO of FeedbackNow, to explore how their innovative feedback devices are transforming the healthcare experience. Tune in as Peltzman discusses the profound impact of empowering patients with a sense of control in situations that often feel beyond their grasp.
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Patient Family & Community EngagementGrief found my voice and improved my purpose.
When Tanya Lord’s son, Noah, was born she was a pathologically shy mom who had found her purpose in motherhood. After Noah tragically died from medical error, Tanya was adrift in a sea of grief. Tanya shares “grief found my voice and improved my purpose.” You won’t want to miss this story about a mother’s love and how her grief drove her to make change in the world.
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Patient Family & Community EngagementHacking Healthcare is the Only Way Out
Dr. Grace Cordovano is a board certified patient advocate with a wealth of experience navigating the US healthcare system on behalf of herself, family and clients.
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Innovation & TechnologyHealthcare’s Renaissance to Digital Transformation
Dave Bennett, CEO of pCare, discusses the importance of embracing technology and how a digital transformation can enhance all aspects of the human experience.
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