Event
Showing 17–32 of 76 results
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Connection Call: Membership Benefits Overview (June 11, 2024)
10am ET / 9am CT / 8am MT / 7am PT – Join our Community Experience Team to learn more about your membership and getting the most out of the community. Dive deeper in membership benefits, learn how to become an active contributor to our community, and engage in Q&A session. *Please note the purpose
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Connection Call: Membership Benefits Overview (October 9, 2024)
2pm ET / 1pm CT / 12pm MT / 11am PT – Join our Community Experience Team to learn more about your membership and getting the most out of the community. Dive deeper in membership benefits, learn how to become an active contributor to our community, and engage in Q&A session. *Please note the purpose
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Connection Call: PX Week
12pm ET / 11am CT / 10am MT / 9am PT – Join The Beryl Institute Community for an opportunity to connect with your peers and discuss ideas for PX Week, which is April 28- May 2, 2025. *This Connection Call is complimentary. The event is recorded, but does not offer patient experience continuing education
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CPXP Informational Webinar: Your Guide to the CPXP Credentialing Process
COMPLIMENTARY – 11am ET / 10am CT / 9am MT / 8am PT – Join us for an insightful informational webinar hosted by The Beryl Institute Credentialing team! In this session, we will walk you through everything you need to know about the CPXP (Certified Patient Experience Professional) credential, designed for human experience professionals. During
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Culture & Leadership
CPXP Informational Webinar: Your Guide to the CPXP Credentialing Process (August 2025)
Complimentary – 12pm ET / 11am CT / 10am MT / 9am PT – Join us for an insightful informational webinar hosted by The Beryl Institute Credentialing team. In this session, we will walk you through everything you need to know about the CPXP (Certified Patient Experience Professional) credential, designed for human experience professionals. During
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Culture & Leadership
CPXP Informational Webinar: Your Guide to the CPXP Credentialing Process (June 2025)
Complimentary – 12pm ET / 11am CT / 10am MT / 9am PT – Join us for an insightful informational webinar hosted by The Beryl Institute Credentialing team. In this session, we will walk you through everything you need to know about the CPXP (Certified Patient Experience Professional) credential, designed for human experience professionals. During
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CPXP Preparation Course (August 8-29, 2023)
August 8-29, 2023 (Tuesdays) – 6:00-8:00pm ET / 5:00-7:00pm CT / 4:00-6:00pm MT / 3:00-5:00pm PT – Thinking about taking the CPXP examination but unsure where to start your preparation? Join The Beryl Institute’s Learning and Professional Development faculty for an interactive prep workshop reviewing the domains outlined in the Certified Patient Experience Professional Classification
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CPXP Preparation Course (September 5-26, 2023)
September 5-26, 2023 (Tuesdays) – 5:00-7:00pm ET / 4:00-6:00pm CT / 3:00-5:00pm MT / 2:00-4:00pm PT – Thinking about taking the CPXP examination but unsure where to start your preparation? Join The Beryl Institute’s Learning and Professional Development faculty for an interactive prep workshop reviewing the domains outlined in the Certified Patient Experience Professional Classification System
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CPXP Preparation Course (September 7-28, 2023)
September 7-28, 2023 (Thursdays) – 12:00-2:00pm ET / 11:00am-1:00pm CT / 10:00am-12:00pm MT / 9:00-11:00am PT – Thinking about taking the CPXP examination but unsure where to start your preparation? Join The Beryl Institute’s Learning and Professional Development faculty for an interactive prep workshop reviewing the domains outlined in the Certified Patient Experience Professional Classification
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Culture & Leadership | Infrastructure & GovernanceCrafting a Patient Experience Program While Commissioning a Hospital
Global Headliner Webinar Series (Complimentary) – Whether you’re building from the ground up or refreshing your current approach, join this webinar for practical guidance for making patient experience an integral part of your organizational culture. • 12:00 PM AST (Arabia Standard Time) • 5:00 AM EDT (Eastern Daylight Time – New York) • 9:00 AM
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Discover Your Path: Body of Knowledge Certificate Programs
12pm ET / 11am CT / 10am MT / 9am PT – Whether you are new to patient experience or looking to advance your skills as a leader, The Beryl Institute offers programs to support you in your professional journey. Join this informational webinar to learn about The Beryl Institute’s Certificate Programs and the Fellow
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Culture & Leadership | Infrastructure & GovernanceED Patient Loyalty Scores Nearly Double Through an Innovative Patient Navigator Role
2pm ET / 1pm CT / 12pm MT / 11am PT – The ED clinical patient navigator (PN) role addresses experience gaps related to wait times, communication, teamwork, and personalized care during visits. By creating a patient experience value stream map, we identified the need for the PN role, focusing on patients at risk for
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Patient Family & Community EngagementEngaging Children and Youth in Healthcare: A Developmental Approach
2pm ET / 1pm CT / 12pm MT / 11am PT – Current efforts to engage children and youth in hospital care lack a formal framework and engagement programs often rely solely on caregivers and guardians as proxies, overlooking their direct input. This presentation emphasizes the importance of involving children and youth directly in healthcare
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Culture & Leadership | Staff & Provider EngagementEnhancing Provider Communication with the CURO Conversations Model
2pm ET / 1pm CT / 12pm MT / 11am PT – Effective communication is vital for exceptional patient care, relying on providers’ integration of communication models into their daily practice. At Cone Health, we’ve embedded the CURO Conversations Model—Connect, Understand, Reveal/Relate, and Outcomes—into our culture since 2017, championed by Dr. Donald Wickline and the
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Expectations & Patient Experience in Healthcare in Brazil
11:30am ET | 10:30am CT | 9:30am MT | 8:30am PT – GLOBAL WEBINAR SERIES – SOBREXP, The Beryl Institute and Solucx present: Few sectors have such a great need for attention to experiences as the healthcare sector. Delivering quality, safety, and caring journeys to patients and their families directly impacts issues ranging from treatment
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Foundations of Volunteer Management (April 2024)
April 16-May 7, 2024 (Tuesdays) – 12:00-2:00pm ET / 11:00am-1:00pm CT / 10:00am-12:00pm MT / 9:00-11:00am PT – Foundations of Volunteer Management is a 4-part virtual workshop covering foundational aspects of leading an effective healthcare volunteer program. This workshop consists of four live, online facilitator-led sessions followed by a 30-minute optional question and answer period:
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