Event
Showing 1–16 of 86 results
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Culture & Leadership | Patient Family & Community Engagement | Staff & Provider Engagement
A System-Wide Transformation in Human Experience at NSW Health
Global Headliner Webinar Series (Complimentary) – Join us as we reflect, reconnect, and recommit to elevating the human experience—not as an initiative, but as a way of being. Tuesday, August 19, 2025 10:00 PM EDT – Eastern Daylight Time (New York) Wednesday, August 20, 2025 12:00 PM AEST – Australian Eastern Standard Time (Sydney, Melbourne,
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Ambulatory Care Connection Call – Wait Times
2:00pm ET / 1:00pm CT / 12:00pm MT / 11:00am PT – Wait times are the number one patient dissatisfier within all health care facilities, clinics, and medical offices nationwide. It negatively impacts the patient perceptions of kindness and compassion of the staff and increased patient’s anxiety. Research shows that a patient’s perception of doctor
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Infrastructure & Governance | Innovation & Technology
At the Ready! An Innovative Volunteer Float Pool and Its Positive Ripple Effects
2pm ET / 1pm CT / 12pm MT / 11am PT – Have you ever faced an urgent request from a colleague, knowing the perfect volunteer to fill their request but unsure if they are onboarded, trained, and available? This session will explore the creation and implementation of the “At the Ready!” volunteer float pool
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Book Club – Return on Human Experience: Eight Guiding Principles to Inspire Excellence in Healthcare
2pm ET / 1pm CT / 12pm MT / 11am PT – Join us for a special book club discussion of Return on Human Experience: Eight Guiding Principles to Inspire Excellence in Healthcare. Hear directly from the book’s authors, Jason Wolf and Stacy Palmer as they share insights about the book and their journey in
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Patient Family & Community Engagement | Staff & Provider Engagement
Building Cognitive-Based Compassion into Service Recovery Training
2pm ET / 1pm CT / 12pm MT / 11am PT – Traditional service recovery training often focuses on key principles and de-escalation techniques, leaving learners with theoretical knowledge but lacking practical implementation skills. In response to rising workplace violence and increasing complaints, we redesigned our service recovery training to incorporate cognitive-based compassion training. This
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CAVS Informational Webinar (April 23, 2025)
12pm ET / 11am CT / 10am MT / 9am PT – CAVS Informational Webinar: Your Guide to CAVS Credentialing Process Join us for an informational webinar hosted by The Beryl Institute Credentialing team. In this session, we will walk you through everything you need to know about earning the CAVS (Certified Administrator of Volunteer
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Staff & Provider Engagement
CAVS Informational Webinar: Your Guide to CAVS Credentialing Process (November 2025)
12pm ET / 11am CT / 10am MT / 9am PT (Complimentary) – Join us for an informational webinar hosted by The Beryl Institute Credentialing team. In this session, we will walk you through everything you need to know about the CAVS (Certified Administrator of Volunteer Services) credential, intended for individuals working in healthcare volunteer
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Staff & Provider Engagement
CAVS Informational Webinar: Your Guide to CAVS Credentialing Process (September 2025)
12pm ET / 11am CT / 10am MT / 9am PT (Complimentary) – Join us for an informational webinar hosted by The Beryl Institute Credentialing team. In this session, we will walk you through everything you need to know about the CAVS (Certified Administrator of Volunteer Services) credential, intended for individuals working in healthcare volunteer
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CAVS Informational Webinar: Your Guide to the CAVS Credentialing Process
COMPLIMENTARY – 11am ET / 10am CT / 9am MT / 8am PT – Join us for an insightful informational webinar hosted by The Beryl Institute Credentialing team! In this session, we will walk you through everything you need to know about the CAVS (Certified Administrator of Volunteer Services) credential. During this webinar, we will
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Staff & Provider Engagement
Charting Your Path: Elevate Your Patient Experience Career in 2025
COMPLIMENTARY – 12pm ET / 11am CT / 10am MT / 9am PT – As the new year begins, it’s the perfect time to reflect on your professional goals and identify the skills and experiences that will propel your career forward. Whether you’re just beginning your journey in patient experience or aspiring to earn the
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Patient Family & Community Engagement | Staff & Provider Engagement
Connecting Compassion for Patients with Health Care Worker Wellbeing
2pm ET / 1pm CT / 12pm MT / 11am PT – As a CPXP and recent cancer survivor, I encourage my fellow CPXPs to embrace patient suffering and take on the responsibility of fostering true compassion to reduce it. This presentation will explore: understanding who patients are, what they need, and how compassion can
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Infrastructure & Governance
Connection Call: Aligning Volunteer Services and Patient Experience for Maximum Impact
12pm ET / 11am CT / 10am MT / 9am PT – We all know that the work that volunteers do in our organizations directly impacts patient experience, but that connection isn’t always clear to your patient experience department. So how do you create and amplify that partnership? Join us as we learn from our
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Connection Call: Learning Programs to Support Your Experience Career Path
12pm ET / 11am CT / 10am MT / 9am PT – Whether you are new to patient experience or looking to become a Certificated Patient Experience Professional (CPXP), The Beryl Institute offers programs to support you in your professional journey. Join this connection call to learn about the Institute’s Certificate Programs and the CPXP
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Connection Call: Learning Programs to Support Your Organization’s Experience Strategy
12pm ET / 11am CT / 10am MT / 9am PT – Built upon research from the Institute and the collective knowledge of our community, we offer a variety of learning programs to sustain your organizational experience strategy and to develop skills and knowledge of your team members at all levels. Join this connection call
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Connection Call: Membership Benefits Overview (April 16, 2024)
2pm ET / 1pm CT / 12pm MT / 11am PT – Join our Community Experience Team to learn more about your membership and getting the most out of the community. Dive deeper in membership benefits, learn how to become an active contributor to our community, and engage in Q&A session. *Please note the purpose
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Connection Call: Membership Benefits Overview (August 8, 2024)
12pm ET / 11am CT / 10am MT / 9am PT – Join our Community Experience Team to learn more about your membership and getting the most out of the community. Dive deeper in membership benefits, learn how to become an active contributor to our community, and engage in Q&A session. *Please note the purpose
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