Event
Showing 1–16 of 51 results
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Ambulatory Care Connection Call – Wait Times
2:00pm ET / 1:00pm CT / 12:00pm MT / 11:00am PT – Wait times are the number one patient dissatisfier within all health care facilities, clinics, and medical offices nationwide. It negatively impacts the patient perceptions of kindness and compassion of the staff and increased patient’s anxiety. Research shows that a patient’s perception of doctor
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Quality & Clinical Excellence
Connecting Volunteers to Hospital Goals: An Inpatient Fall Prevention Program
2pm ET / 1pm CT / 12pm MT / 11am PT – Traditionally, volunteer programs focus on hours and the total number of volunteers, which misses the opportunity to show impact and a connection to hospital goals. In 2023, Mount Sinai Morningside’s goals focused on our values of flow, people, financial stewardship, and safety and
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Connection Call: Learning Programs to Support Your Experience Career Path
12pm ET / 11am CT / 10am MT / 9am PT – Whether you are new to patient experience or looking to become a Certificated Patient Experience Professional (CPXP), The Beryl Institute offers programs to support you in your professional journey. Join this connection call to learn about the Institute’s Certificate Programs and the CPXP
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Connection Call: Learning Programs to Support Your Organization’s Experience Strategy
12pm ET / 11am CT / 10am MT / 9am PT – Built upon research from the Institute and the collective knowledge of our community, we offer a variety of learning programs to sustain your organizational experience strategy and to develop skills and knowledge of your team members at all levels. Join this connection call
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Connection Call: Membership Benefits Overview (April 16, 2024)
2pm ET / 1pm CT / 12pm MT / 11am PT – Join our Community Experience Team to learn more about your membership and getting the most out of the community. Dive deeper in membership benefits, learn how to become an active contributor to our community, and engage in Q&A session. *Please note the purpose
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Connection Call: Membership Benefits Overview (August 8, 2024)
12pm ET / 11am CT / 10am MT / 9am PT – Join our Community Experience Team to learn more about your membership and getting the most out of the community. Dive deeper in membership benefits, learn how to become an active contributor to our community, and engage in Q&A session. *Please note the purpose
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Connection Call: Membership Benefits Overview (December 4, 2024)
10am ET / 9am CT / 8am MT / 7am PT – Join our Community Experience Team to learn more about your membership and getting the most out of the community. Dive deeper in membership benefits, learn how to become an active contributor to our community, and engage in Q&A session. *Please note the purpose
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Connection Call: Membership Benefits Overview (June 11, 2024)
10am ET / 9am CT / 8am MT / 7am PT – Join our Community Experience Team to learn more about your membership and getting the most out of the community. Dive deeper in membership benefits, learn how to become an active contributor to our community, and engage in Q&A session. *Please note the purpose
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Connection Call: Membership Benefits Overview (October 9, 2024)
2pm ET / 1pm CT / 12pm MT / 11am PT – Join our Community Experience Team to learn more about your membership and getting the most out of the community. Dive deeper in membership benefits, learn how to become an active contributor to our community, and engage in Q&A session. *Please note the purpose
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CPXP Preparation Course (August 8-29, 2023)
August 8-29, 2023 (Tuesdays) – 6:00-8:00pm ET / 5:00-7:00pm CT / 4:00-6:00pm MT / 3:00-5:00pm PT – Thinking about taking the CPXP examination but unsure where to start your preparation? Join The Beryl Institute’s Learning and Professional Development faculty for an interactive prep workshop reviewing the domains outlined in the Certified Patient Experience Professional Classification
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CPXP Preparation Course (September 5-26, 2023)
September 5-26, 2023 (Tuesdays) – 5:00-7:00pm ET / 4:00-6:00pm CT / 3:00-5:00pm MT / 2:00-4:00pm PT – Thinking about taking the CPXP examination but unsure where to start your preparation? Join The Beryl Institute’s Learning and Professional Development faculty for an interactive prep workshop reviewing the domains outlined in the Certified Patient Experience Professional Classification System
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CPXP Preparation Course (September 7-28, 2023)
September 7-28, 2023 (Thursdays) – 12:00-2:00pm ET / 11:00am-1:00pm CT / 10:00am-12:00pm MT / 9:00-11:00am PT – Thinking about taking the CPXP examination but unsure where to start your preparation? Join The Beryl Institute’s Learning and Professional Development faculty for an interactive prep workshop reviewing the domains outlined in the Certified Patient Experience Professional Classification
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Discover Your Path: Body of Knowledge Certificate Programs
12pm ET / 11am CT / 10am MT / 9am PT – Whether you are new to patient experience or looking to advance your skills as a leader, The Beryl Institute offers programs to support you in your professional journey. Join this informational webinar to learn about The Beryl Institute’s Certificate Programs and the Fellow
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Culture & Leadership | Infrastructure & Governance | Innovation & Technology
ED Processes & Improvements: Implementation Best Practices & Outcomes
2pm ET / 1pm CT / 12pm MT / 11am PT – In this webinar, an Associate Chief Experience Officer, a Program Director, an Analyst, and a consultant will present what they did to improve patient experience outcomes across seven hospitals’ emergency departments which resulted in improved HCAHPS scores in all seven hospitals. The strategic,
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Expectations & Patient Experience in Healthcare in Brazil
11:30am ET | 10:30am CT | 9:30am MT | 8:30am PT – GLOBAL WEBINAR SERIES – SOBREXP, The Beryl Institute and Solucx present: Few sectors have such a great need for attention to experiences as the healthcare sector. Delivering quality, safety, and caring journeys to patients and their families directly impacts issues ranging from treatment
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Foundations of Volunteer Management (April 2024)
April 16-May 7, 2024 (Tuesdays) – 12:00-2:00pm ET / 11:00am-1:00pm CT / 10:00am-12:00pm MT / 9:00-11:00am PT – Foundations of Volunteer Management is a 4-part virtual workshop covering foundational aspects of leading an effective healthcare volunteer program. This workshop consists of four live, online facilitator-led sessions followed by a 30-minute optional question and answer period:
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