Ambulatory Care Connection Call – Wait Times

2:00pm ET / 1:00pm CT / 12:00pm MT / 11:00am PT – Wait times are the number one patient dissatisfier within all health care facilities, clinics, and medical offices nationwide. It negatively impacts the patient perceptions of kindness and compassion of the staff and increased patient’s anxiety. Research shows that a patient’s perception of doctor capability and confidence in the health services provided are both diminished with longer wait times. Join the Ambulatory Care Community for a conversation on how to manage wait times and delays to support your organization. All participants are invited to join the discussion through Zoom chat.

Special Interest Community Connection Calls are a member benefit. Connection Calls do not provide patient experience education credit (PXE).