New to Patient Experience
Whether you're a healthcare professional, a patient, family member, caregiver or simply curious about human connection within healthcare, you've come to the right place.
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Benefits of Membership
Membership makes you part of the professional home for patient experience leaders. Gain access to resources, connections and tools to support your individual growth and build your organizational capacity to drive experience improvement.
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Connection
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Research
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Learning
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Events
New to The Beryl Institute
We invite you to take the first steps to engage with our community. You can make the most of your engagement by connecting with our members and exploring our resources.
Get StartedExperience Pathway
These foundational frameworks provide a path to guide and assess your experience journey. Each framework offers strategic concepts, suggests practical actions and links to applicable resources to support your work.
Let’s Get GoingWhat is PX/HX?
We define the patient experience (PX) as the sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care.
Human experience (HX) is grounded in the experiences of patients & families, members of the healthcare workforce and the communities they serve.
Dig Deeper
Now Available
Return on Human Experience: Eight Principles to Inspire Excellence in Healthcare
This book is based on the unbiased research, proven practices, and lessons learned from our powerful global community striving to make healthcare better. Whether you’re an executive, clinician, or passionate champion for experience excellence, this book will help you think differently about how we lead healthcare forward.
Order NowFEATURED CONTENT
Consumer Perspectives on Patient Experience 2024
The Beryl Institute’s latest inquiry on consumer perspectives in healthcare is published in a report revealing
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The Value Case for Improving Human Experience in Healthcare
This white paper explores the concept of experience-driven value in healthcare and the corresponding value of
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A Commitment to Human Experience in Essential Hospitals
A Commitment to Human Experience in Essential Hospitals highlights the innovative practices of essential hospitals in
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Where Are My Things? Best Practices for Safeguarding Patient Belongings in Hospitals
Managing patient belongings is a persistent and complex challenge faced by nearly all hospitals and healthcare
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Caring for the Workforce: Five Strategic Areas to Address Well-Being in Healthcare
The Beryl Institute’s white paper, “Caring for the Workforce: Five Strategic Areas to Address Well-being in
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The State of Human Experience 2023: Affirming the Integrated Nature of Experience in Healthcare Today
Engaging voices from 33 countries, our latest biennial benchmarking study provides diverse perspective on how organizations
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Reexamining “Defining Patient Experience”
This new release recognizes the evolution of the patient experience definition to an advanced version that
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Upcoming Events
Event
Beyond Attestation: Understanding CMS Patient Safety Structural Measures
Published February 16, 2026
Upcoming Event - March 12, 2026
PXE Credit Available
2pm ET / 1pm CT / 12pm MT / 11am PT – This session provides an overview of CMS Patient Safety Structural Measures with a focused look at Domain #5: Patient, Family, and Care Partner Engagement. Participants will explore the intent behind the measures, what meaningful implementation looks like beyond attestation, and why patient and
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Event
WMTY.world Monthly Meeting (March 18, 2026)
Published November 4, 2025
Upcoming Event - March 18, 2026
14:00 UTC | 10:00 ET | 15:00 CET | 17:00 AST | 00:00 AEST (next day) – WMTY.world monthly meetings are a space for exchanging experiences, connecting with others, and exploring the art of asking, listening, and doing what really matters to people. Join the conversation to share stories, celebrate successes, and learn from challenges
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Event
Where Do We Go From Here? Improving Hospital Wayfinding to Reduce Stress and Improve Care
Published February 7, 2026
Upcoming Event - March 24, 2026
PXE Credit Available
2pm ET / 1pm CT / 12pm MT / 11am PT – For patients and families, getting lost in a hospital can feel overwhelming and it often shapes their perception of care before a single clinical interaction occurs. Wayfinding is more than signage; it’s a human-centered experience that affects safety, efficiency, and trust. Join this
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Event
ELEVATE PX
Published March 9, 2026
Upcoming Event - March 30, 2026
ELEVATE PX is a dynamic, interactive event connecting the community for learning, support and the sharing of ideas to positively impact the experience in healthcare organizations around the world. We bring together the voices of the global community committed to transforming the human experience in healthcare.
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Event
Transforming the Inpatient Hold Experience Through Partnership
Published November 26, 2025
Upcoming Event - April 7, 2026
PXE Credit Available
2pm ET / 1pm CT / 12pm MT / 11am PT – Discover how collaboration and innovation improved the experience of patients holding in the Emergency Department at Tampa General Hospital. Through PFAC partnership, guest services rounding, volunteer engagement, and technology enhancements, this initiative elevated comfort, communication, and care coordination. Attendees will gain replicable tools
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Event
WMTY.world Monthly Meeting (April 15, 2026)
Published November 4, 2025
Upcoming Event - April 15, 2026
14:00 UTC | 10:00 ET | 15:00 CET | 17:00 AST | 00:00 AEST (next day) – WMTY.world monthly meetings are a space for exchanging experiences, connecting with others, and exploring the art of asking, listening, and doing what really matters to people. Join the conversation to share stories, celebrate successes, and learn from challenges
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Event
Breaking Down Silos to Recruit, Retain, and Reignite Volunteer Engagement
Published February 16, 2026
Upcoming Event - April 21, 2026
PXE Credit Available
2pm ET / 1pm CT / 12pm MT / 11am PT – Let’s face it – SILOs (Separate Interests with Limited Outcomes) are holding us back. In our teams. In our systems. In our communities. But what if you had the tools to break down those barriers and build bridges that spark real, lasting connection?
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