New to Patient Experience
Whether you're a healthcare professional, a patient, family member, caregiver or simply curious about human connection within healthcare, you've come to the right place.
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Benefits of Membership
Membership makes you part of the professional home for patient experience leaders. Gain access to resources, connections and tools to support your individual growth and build your organizational capacity to drive experience improvement.
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Connection
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Research
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Learning
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Events
New to The Beryl Institute
We invite you to take the first steps to engage with our community. You can make the most of your engagement by connecting with our members and exploring our resources.
Get StartedExperience Pathway
These foundational frameworks provide a path to guide and assess your experience journey. Each framework offers strategic concepts, suggests practical actions and links to applicable resources to support your work.
Let’s Get GoingWhat is PX/HX?
We define the patient experience (PX) as the sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care.
Human experience (HX) is grounded in the experiences of patients & families, members of the healthcare workforce and the communities they serve.
Dig Deeper
Now Available
Return on Human Experience: Eight Principles to Inspire Excellence in Healthcare
This book is based on the unbiased research, proven practices, and lessons learned from our powerful global community striving to make healthcare better. Whether you’re an executive, clinician, or passionate champion for experience excellence, this book will help you think differently about how we lead healthcare forward.
Order NowFEATURED CONTENT
Consumer Perspectives on Patient Experience 2024
The Beryl Institute’s latest inquiry on consumer perspectives in healthcare is published in a report revealing
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The Value Case for Improving Human Experience in Healthcare
This white paper explores the concept of experience-driven value in healthcare and the corresponding value of
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A Commitment to Human Experience in Essential Hospitals
A Commitment to Human Experience in Essential Hospitals highlights the innovative practices of essential hospitals in
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Where Are My Things? Best Practices for Safeguarding Patient Belongings in Hospitals
Managing patient belongings is a persistent and complex challenge faced by nearly all hospitals and healthcare
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Caring for the Workforce: Five Strategic Areas to Address Well-Being in Healthcare
The Beryl Institute’s white paper, “Caring for the Workforce: Five Strategic Areas to Address Well-being in
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The State of Human Experience 2023: Affirming the Integrated Nature of Experience in Healthcare Today
Engaging voices from 33 countries, our latest biennial benchmarking study provides diverse perspective on how organizations
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Reexamining “Defining Patient Experience”
This new release recognizes the evolution of the patient experience definition to an advanced version that
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Upcoming Events
Event
WMTY.world Monthly Meeting (August 19, 2026)
Published November 4, 2025
Upcoming Event - August 19, 2026
3pm UTC / 10am ET / 9am CT / 8am MT / 7am PT – WMTY.world monthly meetings are a space for exchanging experiences, connecting with others, and exploring the art of asking, listening, and doing what really matters to people. Join the conversation to share stories, celebrate successes, and learn from challenges as we work together to bring the spirit of “What Matters to You?” into health and social care settings.
WMTY.world monthly meetings are complimentary. This meeting does not offer patient experience continuing education credit (PXEs).
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Event
Connection Call: Build a Stronger Foundation for Patient Experience
Published August 6, 2026
Upcoming Event - August 20, 2026
Complimentary – 9:00 AM PT / 12:00 PM ET / 5:00 PM London – Looking for a practical, flexible way to strengthen patient experience knowledge across your organization? Join Patient Experience University (PXU), the global learning and credentialing center of The Beryl Institute, to discover how Patient Experience 101 (PX 101) helps organizations build knowledge,
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Event
The Triad of High-Quality Care
Published February 8, 2026
Upcoming Event - August 25, 2026
PXE Credit Available
11:00 AM PT / 2:00 PM ET / 7:00 PM London – Essential Hospitals operate at the intersection of complexity, community trust, and equity making the definition of high-quality care both more challenging and more critical. Join this webinar to explore the triad of high-quality care, which is not defined by clinical outcomes alone, but
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Event
Monthly Member Meet-up (September 2026)
Published June 19, 2026
Upcoming Event - September 2, 2026
9:00 AM PT / 12:00 PM ET / 5:00 PM London – Join us for an informal member networking meet-up designed for open conversation and connection. With no formal agenda, this session is simply a space to show up with questions, engage with peers, and exchange ideas with fellow members and our membership team. All
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Event
The Healing Power of Human Connection
Published June 22, 2026
Upcoming Event - September 3, 2026
PXE Credit Available
Complimentary Headliner Webinar – 11:00 AM PT / 2:00 PM ET / 7:00 PM London – Every day, acts of compassion, kindness, and human connection shape the experiences of patients, families, and healthcare professionals. Drawing on insights from millions of stories shared around the world, this webinar explores how meaningful human interactions foster healing, build
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Event
Spiritual Care Connection Call – Celebrating Spiritual Care Week
Published June 25, 2026
Upcoming Event - September 9, 2026
11:00 AM PT / 2:00 PM ET / 7:00 PM London – Spiritual Care Week offers an opportunity to recognize and celebrate the vital contributions of chaplains and spiritual care providers across healthcare and community settings. Join the Spiritual Care Workgroup for a connection call as we reflect on the impact of spiritual care, share
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Event
Making Invisible Work Visible: Building Patient Trust
Published August 12, 2026
Upcoming Event - September 10, 2026
PXE Credit Available
11:00 AM PT / 02:00 PM ET / 07:00 PM London – Much of the work that shapes a patient’s experience happens before, between, and after the clinical encounter: reviewing records, reasoning through options, coordinating care, navigating barriers, and following through. Yet patients can only interpret the signals they are able to see. This webinar
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