New to Patient Experience
Whether you're a healthcare professional, a patient, family member, caregiver or simply curious about human connection within healthcare, you've come to the right place.
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Benefits of Membership
Membership makes you part of the professional home for patient experience leaders. Gain access to resources, connections and tools to support your individual growth and build your organizational capacity to drive experience improvement.
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Connection
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Research
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Learning
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Events
New to The Beryl Institute
We invite you to take the first steps to engage with our community. You can make the most of your engagement by connecting with our members and exploring our resources.
Get StartedExperience Pathway
These foundational frameworks provide a path to guide and assess your experience journey. Each framework offers strategic concepts, suggests practical actions and links to applicable resources to support your work.
Let’s Get GoingWhat is PX/HX?
We define the patient experience (PX) as the sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care.
Human experience (HX) is grounded in the experiences of patients & families, members of the healthcare workforce and the communities they serve.
Dig Deeper
Now Available
Return on Human Experience: Eight Principles to Inspire Excellence in Healthcare
This book is based on the unbiased research, proven practices, and lessons learned from our powerful global community striving to make healthcare better. Whether you’re an executive, clinician, or passionate champion for experience excellence, this book will help you think differently about how we lead healthcare forward.
Order NowFEATURED CONTENT
Consumer Perspectives on Patient Experience 2024
The Beryl Institute’s latest inquiry on consumer perspectives in healthcare is published in a report revealing
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The Value Case for Improving Human Experience in Healthcare
This white paper explores the concept of experience-driven value in healthcare and the corresponding value of
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A Commitment to Human Experience in Essential Hospitals
A Commitment to Human Experience in Essential Hospitals highlights the innovative practices of essential hospitals in
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Where Are My Things? Best Practices for Safeguarding Patient Belongings in Hospitals
Managing patient belongings is a persistent and complex challenge faced by nearly all hospitals and healthcare
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Caring for the Workforce: Five Strategic Areas to Address Well-Being in Healthcare
The Beryl Institute’s white paper, “Caring for the Workforce: Five Strategic Areas to Address Well-being in
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The State of Human Experience 2023: Affirming the Integrated Nature of Experience in Healthcare Today
Engaging voices from 33 countries, our latest biennial benchmarking study provides diverse perspective on how organizations
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Reexamining “Defining Patient Experience”
This new release recognizes the evolution of the patient experience definition to an advanced version that
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Upcoming Events
Event
Breaking Down Silos to Recruit, Retain, and Reignite Volunteer Engagement
Published February 16, 2026
Upcoming Event - April 21, 2026
PXE Credit Available
2pm ET / 1pm CT / 12pm MT / 11am PT – Let’s face it – SILOs (Separate Interests with Limited Outcomes) are holding us back. In our teams. In our systems. In our communities. But what if you had the tools to break down those barriers and build bridges that spark real, lasting connection?
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Event
Partnering for Safety: Engaging Patients and Families in Safety Practices
Published February 16, 2026
Upcoming Event - April 23, 2026
PXE Credit Available
2pm ET / 1pm CT / 12pm MT / 11am PT – This session takes a deeper dive into how organizations can actively engage patients, families, and care partners in patient safety efforts. Participants will explore approaches for incorporating patient and caregiver input into safety reporting, safety signals, and improvement initiatives, including patient-reported safety events,
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Event
Your PX Toolkit: Resources, Learning, and Support to Advance Your Impact
Published April 9, 2026
Upcoming Event - April 28, 2026
Complimentary – 12pm ET / 11am CT / 10am MT / 9am PT – In recognition of Patient Experience Week, join us for a complimentary session designed to connect you with the resources available to support your work and growth in patient experience. Whether you are already a member or exploring The Beryl Institute community,
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Event
Partners in Healing: The Role of Family Advocacy in Care
Published January 21, 2026
Upcoming Event - May 5, 2026
PXE Credit Available
2pm ET / 1pm CT / 12pm MT / 11am PT – This webinar highlights the vital role of Family Advocates as key members of the interdisciplinary care team. Participants will learn how Family Advocates provide peer support, facilitate communication, and offer emotional guidance to families during hospital admissions. Presenters will explore operational elements such
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Event
Monthly Member Meet-up (May 2026)
Published April 8, 2026
Upcoming Event - May 6, 2026
12pm ET / 11am CT / 10am MT / 9am PT – Join us for an informal member networking meet-up designed for open conversation and connection. With no formal agenda, this session is simply a space to show up with questions, engage with peers, and exchange ideas with fellow members and our membership team. All
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Event
CAVS Informational Webinar: Your Guide to CAVS Credentialing Process (May 2026)
Published February 16, 2026
Upcoming Event - May 7, 2026
12pm ET / 11am CT / 10am MT / 9am PT – Considering the Certified Administrator of Volunteer Services (CAVS) designation? Join Patient Experience University (PXU), the global learning and credentialing center of The Beryl Institute, for an informational webinar designed to clarify what CAVS is, who it’s intended for, and how to begin your
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Event
Building Representative PFACs: From Formation to Sustainment
Published February 16, 2026
Upcoming Event - May 12, 2026
PXE Credit Available
2pm ET / 1pm CT / 12pm MT / 11am PT – This webinar focuses on best practices for developing, implementing, and sustaining Patient and Family Advisory Councils (PFACs) and Patient and Family Advisors (PFAs) that are diverse, representative, and meaningfully integrated into organizational safety work. Discussion will include governance structures, recruitment, inclusion, and strategies
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