Partners in Healing: The Role of Family Advocacy in Care
2pm ET / 1pm CT / 12pm MT / 11am PT – This webinar highlights the vital role of Family Advocates as key members of the interdisciplinary care team. Participants will learn how Family Advocates provide peer support, facilitate communication, and offer emotional guidance to families during hospital admissions. Presenters will explore operational elements such as funding models, defined scopes of practice, and strategies for effective team integration. A physician will share insights on how Family Advocates enhance patient- and family-centered care, followed by firsthand reflections from advocates illustrating their impact in strengthening relationships, supporting informed decision-making, and improving outcomes. Attend this webinar to discover how Family Advocates bring empathy and collaboration together to elevate the care experience.
Speakers from Brown University Health – Rhode Island Hospital – Hasbro Children’s:
-Carol Cerezo, MD, Medical Director of Pedi GI
-Laura Cioe, Family Advocate
-Jaelle LaPlante, Family Advocate
-Erin Scott, MSW, LICSW, Manager of Patient and Family Centered Care
Learning Objectives
-Discover how Family Advocates provide emotional support and communication support to families, and how their roles, funding, and team integration enhance patient-centered care.
-Appreciate the physician’s view on the impact of Family Advocates in improving patient- and family-centered care through support, advocacy, and interdisciplinary collaboration.
-Recognize how Family Advocates enhance family-provider trust, guide decision-making, and contribute to better outcomes and positive experiences, as demonstrated through real-world experiences and reflections.
Non-members can purchase webinars at a cost of $49 each.
Related content
-
Quality & Clinical Excellence
Enhancing Post-Operative Patient Care through Improved Discharge Communications for Nurses
Published October 16, 2025

Northwell Health implemented the BPIN initiative—emphasizing Bleeding, Pain, Infection, and Nausea— to enhance the quality and consistency of nurse-led discharge communication for post-operative patients. Through the use of visual cues and structured education, the initiative improved patient understanding and engagement, leading to measurable gains in OAS CAHPS scores across participating hospitals.
Learn more -
Patient Family & Community Engagement
Taking time and making space for patient and caregiver partners
Published August 8, 2025
Patient and caregiver engagement is a paramount element to ensure the voice of lived experience is integrated and prioritized in research. However, what it looks like to actually participate in authentic patient and caregiver engagement can be challenging without understanding the experience of our patient and caregiver partners. I had the honour of interviewing a
Learn more -
Infrastructure & Governance | Patient Family & Community Engagement
PFAC Restructure: Expanding Councils, Enhancing Quality, Securing Leader Buy-In
Published October 16, 2025
Join us for an in-depth session on innovative strategies for restructuring Patient and Family Advisory Councils (PFACs) to align with organizational goals and improve patient-centered care. Discover how to expand PFACs to better meet evolving needs, enhance the quality of patient engagement, and secure vital leadership support. Learn about the PFAC Lunch and Learn series,
Learn more