Two women hugging in a doctor's office working on enhancing the patient experience

Elevating the Human Experience in Healthcare

We are the global community of practice committed to transforming the human experience in healthcare.

Join

Benefits of Membership

Membership makes you part of the professional home for patient experience leaders. Gain access to resources, connections and tools to support your individual growth and build your organizational capacity to drive experience improvement.

  • Connection

  • Research

  • Learning

  • Events

Become a Member

New to Patient Experience

Whether you're a healthcare professional, a patient, family member, caregiver or simply curious about human connection within healthcare, you've come to the right place.

Learn More

New to The Beryl Institute

We invite you to take the first steps to engage with our community. You can make the most of your engagement by connecting with our members and exploring our resources.

Get Started

Experience Pathway

These foundational frameworks provide a path to guide and assess your experience journey. Each framework offers strategic concepts, suggests practical actions and links to applicable resources to support your work.

Let’s Get Going

What is PX/HX?

We define the patient experience (PX) as the sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care.

Human experience (HX) is grounded in the experiences of patients & families, members of the healthcare workforce and the communities they serve.

Dig Deeper

Now Available

Return on Human Experience: Eight Principles to Inspire Excellence in Healthcare

This book is based on the unbiased research, proven practices, and lessons learned from our powerful global community striving to make healthcare better. Whether you’re an executive, clinician, or passionate champion for experience excellence, this book will help you think differently about how we lead healthcare forward.

Order Now

FEATURED CONTENT

Executive Perspectives: Why a Strategic Commitment to Human Experience is a Must

In this paper, healthcare executives from across the globe share their insights, struggles, and successes in leading with compassion, equity, and connection. Their stories affirm that human experience is not a side initiative—it is the very foundation

Learn more

State of HX 2025: Thriving in the Face of Change

We’re pleased to announce the release of The State of Human Experience 2025: Thriving in the

Learn more

PX Pulse: Americans Call for Trust and Change in Healthcare – July 2025

As the U.S. faces political shifts and social tensions, the latest PX Pulse captures how these

Learn more
wooden blocks against a white backgound meant to represent healthcare excellence; text at the bottom of the image reads white paper

Reigniting the Human Experience: Strategies for Getting Back to Basics

The Beryl Institute announces the release of its latest white paper, Reigniting the Human Experience: Strategies

Learn more

Consumer Perspectives on Patient Experience 2024

The Beryl Institute’s latest inquiry on consumer perspectives in healthcare is published in a report revealing

Learn more

The Value Case for Improving Human Experience in Healthcare​

This white paper explores the concept of experience-driven value in healthcare and the corresponding value of

Learn more
a woman wearing a mask carries a cardboard box of bananas at a food drive, meant to represent essential hospital; text at the bottom of the image reads white paper

A Commitment to Human Experience in Essential Hospitals

A Commitment to Human Experience in Essential Hospitals highlights the innovative practices of essential hospitals in

Learn more
a plastic bag containing clothes with the words "patient belongings" on it; text at the bottom of the image reads white paper

Where Are My Things? Best Practices for Safeguarding Patient Belongings in Hospitals

Managing patient belongings is a persistent and complex challenge faced by nearly all hospitals and healthcare

Learn more
a group of smiling people clapping, meant to represent well-being in healthcare; text at the bottom of the image reads white paper

Caring for the Workforce: Five Strategic Areas to Address Well-Being in Healthcare

The Beryl Institute’s white paper, “Caring for the Workforce: Five Strategic Areas to Address Well-being in

Learn more

Upcoming Events

a graphic of three people, meant to symbolize wmty.world
Event

WMTY.world Monthly Meeting (September 17, 2025)

Published January 10, 2025

Upcoming Event - September 17, 2025

2pm UTC / 10am ET / 9am CT / 8am MT / 7am PT  WMTY.world monthly meetings are a space for exchanging experiences, connecting with others, and exploring the art of asking, listening, and doing what really matters to people. Join the conversation to share stories, celebrate successes, and learn from challenges as we work

Learn More
Event

The Patient Experience with Virtual Care

Published August 26, 2025

Upcoming Event - September 18, 2025
PXE Credit Available

PX Marketplace Webinar (Complimentary) – 2pm ET / 1pm CT / 12pm MT / 11am PT – Bedside nurses love the efficiency and workflow improvements virtual care gives them. But what do patients think about it? Join leaders from The Christ Hospital, Cook Children’s, Henry Ford Health, and Lehigh Valley Health Network to hear how

Learn More
Event

Pulse Check: Perspectives on Human Experience

Published August 26, 2025

Upcoming Event - September 19, 2025

11:00am ET / 10:00am CT / 9:00am MT / 8:00am PT (Complimentary) – This 30-minute session will explore key headlines from the most recent PX Pulse report and findings from the State of Human Experience 2025 study. Participants will engage in discussion on consumer perspectives on the current state of healthcare, review the biggest trends

Learn More
Event

Connection Call: Aligning Volunteer Services and Patient Experience for Maximum Impact

Published May 29, 2025

Upcoming Event - September 24, 2025

12pm ET / 11am CT / 10am MT / 9am PT – We all know that the work that volunteers do in our organizations directly impacts patient experience, but that connection isn’t always clear to your patient experience department. So how do you create and amplify that partnership? Join us as we learn from our

Learn More
Event

ONE Sutter Experience of Care, a 3-Step Communication Standard

Published June 30, 2025

Upcoming Event - September 25, 2025
PXE Credit Available

2pm ET / 1pm CT / 12pm MT / 11am PT – Sutter Health’s vision for Destination 2030 includes the ONE Sutter Experience of Care, a communication standard with three simple steps: Warm Welcome, Narration of Care/Service, and Fond Farewell. This approach ensures every person feels seen, heard, and connected throughout their care journey. Speakers

Learn More
Event

PFAC Series – Webinar/Panel: Starting a PFAC

Published August 26, 2025

Upcoming Event - September 26, 2025

12pm ET / 11am CT / 10am MT / 9am PT – Learn the foundational steps to create a strong and effective PFAC, from defining purpose and recruiting members to setting up structures for meaningful collaboration. Join us for a three-part interactive virtual series designed to help healthcare organizations start, strengthen, and sustain Patient and Family

Learn More
Event

Engaging Children and Youth in Healthcare: A Developmental Approach

Published June 30, 2025

Upcoming Event - September 30, 2025
PXE Credit Available

2pm ET / 1pm CT / 12pm MT / 11am PT – Current efforts to engage children and youth in hospital care lack a formal framework and engagement programs often rely solely on caregivers and guardians as proxies, overlooking their direct input. This presentation emphasizes the importance of involving children and youth directly in healthcare

Learn More

"We have found a home with The Beryl Institute that we did not have in other organizations. The collaboration is tremendous."

Cate Murphy

Corporate Relations & Client Engagement
Samaritan Technologies

"The Beryl Institute is the resource center for all things patient experience.”

Jennifer R. Purdy, LCSW

Executive Director for Veterans Patient Experience (VA PX)
US Department of Veterans Affairs

"The Beryl Institute is unmatched in providing engaging, insightful, evidence-based patient experience content."

Lorraine Johnson

Sr. Nurse Coordinator, Patient Experience
Englewood Health

"The Beryl Institute is a community of like-minded healthcare professionals, driven by the idea that patient experiences matter."

Dwight W. McBee MBA, BSN, RN, CPXP

SVP, Chief Experience Officer
RWJBarnabas Health

"This community reminds us why we do what we do and who we do it for."

Summer Marrero

Guest Relations Manager
Broward Health

Stay Connected

Subscribe to our weekly PX newsletter

Name(Required)
Address
Consent(Required)