Staff & Provider Engagement
Physician PX Scorecards: Motivating with Transparent Comparisons
Dr. Taylor Sewell, Medical Director of Patient Experience, shares a new performance scorecard program...
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Culture & Leadership | Staff & Provider Engagement
Volunteers: The Key to Patient and Employee Satisfaction
PXE Credit Available
In the turmoil created by the pandemic, volunteer services in healthcare was turned upside...
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Culture & Leadership | Quality & Clinical Excellence | Staff & Provider Engagement
Words Matter: The Transformative Power of Language for Empowering Care
PXE Credit Available
The words you use with colleagues and clients/patients from initial engagement through every level...
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Culture & Leadership | Staff & Provider Engagement
Leading Healthcare & PX Teams with Clarity, Confidence and Courage
PXE Credit Available
A healthy, empowering, and inclusive work culture inspires trust and engagement, making it easier...
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Staff & Provider Engagement
Patient Experience Toolkit: A Resource for PX Departments of One
By Ashley Coplin
Small rural hospitals have challenges in providing resources and training in...
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Culture & Leadership | Policy & Measurement | Staff & Provider Engagement
Promoting Anti-Racism and Supporting Staff through Policy
PXE Credit Available
Mount Sinai deepened its commitment to equity and began a journey towards anti-racism in...
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Culture & Leadership | Staff & Provider Engagement
Escalation Management: The Journey to Support a Culture of Mutual Respect
PXE Credit Available
Addressing incivility and workplace violence is often challenging for healthcare organizations. Increasing concerns about...
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Culture & Leadership | Staff & Provider Engagement
Volunteer Services + Patient Experience = A Winning Team
PXE Credit Available
Volunteers do a lot to improve services for our patients but in the past...
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Patient Family & Community Engagement | Staff & Provider Engagement
Round & Coach: Engaging Clinicians & Patients to Improve Communication and Care
PXE Credit Available
This webinar presents four ways BSWH Hillcrest Medical Center improved HCAHPS scores to the...
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Patient Family & Community Engagement | Staff & Provider Engagement
See It, Say It, Save It: Empowering Employees to be a Part of the Solution to Patient Belongings
PXE Credit Available
This webinar explores the impact of lost belongings on the patient, their families, and...
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Culture & Leadership | Infrastructure & Governance | Staff & Provider Engagement
How Daily Huddles Launch Conversation to Drive Metric Improvement
PXE Credit Available
Since 2015 Cone Health Medical Group has been intentional about creating a culture of...
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Patient Family & Community Engagement | Policy & Measurement | Staff & Provider Engagement
Signals to Action: Northwestern Medicine’s Journey to Humanizing Healthcare Experiences
Sponsored Content
PXE Credit Available
In an effort to (re)build trust post-pandemic, many health systems are experiencing the pressure...
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Staff & Provider Engagement
Creating a Culture of Care & Respect: A Shared Responsibility for Those Serving and Being Served
In this Learning Bite, Hartford Healthcare shares its journey to a...
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Staff & Provider Engagement
“Soul Snack LIVE!” Restores Staff Spirits
By Genevieve Navar Franklin
Shared content by the Patient and Care Partner Community...
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