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Real-Time Coaching & Feedback: At-The-Elbow Support for Success

Unlock the power of coaching to inspire, engage, and gain buy-in from your team....

Enterprise Volunteer Management: From Silo to Systemness

The ever-changing healthcare environment has required hospitals across the country to rethink how they...

Patient Family & Community Engagement | Quality & Clinical Excellence | Staff & Provider Engagement

Communicating at an Elementary Level: Lessons from Young Learners

Join us as Katelyn Moser, Senior Director of Patient Experience at MedStar Washington Hospital...

Compassion Rounds: Connecting with Patients and Families Beyond a Diagnosis

During a hospitalization, medical rounds address the patient’s physical needs but often fall short...

Work-Life Balance in Healthcare: Caring for Yourself to Care for Others

Achieving work-life balance is essential for overall well-being, especially in healthcare. Join us as...

Nonviolent Communication to Improve the Human Experience

Patient Family & Community Engagement | Staff & Provider Engagement

Discover the transformative power of Nonviolent Communication (NVC) in this engaging webinar. Grounded in...

Co-Creating Change Using Storytelling

During this webinar members of the Global Patient and Family Advisory Board (GPFAB) will...

Culture & Leadership | Innovation & Technology | Staff & Provider Engagement

Transforming Residents into Patient Experience Champions

This learning bite highlights an innovative approach to integrating patient experience education into a...

Human-Centered Leader Rounding: Using Generational Insights and Personalization

Remediation Strategies to Reduce Shame and Stratify Support for Providers in Patient Experience

This webinar will review evidence regarding remediation of communication skills in healthcare providers, shame...

Shaping a Human-Centered Patient Experience Across Interdisciplinary Teams

The “Ableism” Behind Mental Health Professionals’ Perceptions of Support

This paper presents the personal narrative of the author, an individual...

Supporting Remote Teams: Maximizing Employee and Patient Experience

By Laken Francis

In an ever-evolving digital age, remote working has...

Moving from “Good to Great”: Enhancing the Human Experience in Outpatient Care