Staff & Provider Engagement

Thank a Life Saver: A Human-Centered Recognition Program Connecting Patient Gratitude, Staff Well-Being, and Patient Experience

Published August 17, 2026

This case study highlights Northwell Health’s “Thank a Life Saver” initiative, a human-centered recognition...

read more
Culture & Leadership | Infrastructure & Governance | Staff & Provider Engagement

Compassion and Empathy as a Strategic Intent

Published August 11, 2026

PXE Credit Available

Complimentary - Compassion and empathy, often treated as optional “soft skills” in healthcare, are...

read more
Staff & Provider Engagement

Nurses’ Perceptions of Medical Services in Acute Care Hospitals in the Post-COVID-19 Era

Published August 6, 2026

Purpose: This study aimed to clarify nurses' perceptions of healthcare services in acute care hospitals. Methods: A...

read more
Staff & Provider Engagement

Rebuilding Trust After Bondi Beach: Healing Patients, Protecting Caregivers, and the Sacred Work of Care

Published August 6, 2026

The Bondi Beach tragedy of December 14, 2025 profoundly disrupted Australia's collective sense of...

read more
Staff & Provider Engagement

Supporting the Human Experience: Why Compassion Outperforms Empathy in Care Delivery

Published August 6, 2026

Healthcare professionals are often taught that empathy, defined as imagining oneself in the emotional...

read more
Staff & Provider Engagement

Healing the Social Covenant: Rebuilding Trust and Re-humanizing Healthcare

Published August 6, 2026

Violence against healthcare workers continues to escalate despite substantial investments in security measures, workplace...

read more
Culture & Leadership | Staff & Provider Engagement

Compassion Connected Communication

Published July 9, 2026

PXE Credit Available

Compassion is a critical driver of patient experience, staff well-being, and trust. Grounded in...

read more
Staff & Provider Engagement

Transforming Care from the Inside Out: The Impact of Peer Coaching on Provider Well-Being and Patient Experience

Published June 26, 2026

Learn how Dartmouth Health is transforming care from the inside out through peer...

read more
Patient Family & Community Engagement | Staff & Provider Engagement

The Cost of Silence: Addressing Disenfranchised Grief in Healthcare

Published June 23, 2026

PXE Credit Available

This webinar shines a light on disenfranchised grief, the often-unrecognized loss experienced by both...

read more
Infrastructure & Governance | Staff & Provider Engagement

Reducing LWBS Through Operational Excellence in the ED

Published June 16, 2026

PXE Credit Available

Explore how a multidisciplinary team improved Emergency Department flow, communication, and patient experience. By...

read more
Staff & Provider Engagement

Spiritual Care Connection Call – Demystifying Chaplaincy

Published June 10, 2026

Chaplaincy is often misunderstood, yet it plays a critical role in supporting patients, families,...

read more
Staff & Provider Engagement

Reframing Physician Perceptions of Patient Experience: A Physician’s Perspective

Published May 21, 2026

This PX Learning Bite features physician leader Amit Singh, M.D., of Cook Children’s Medical...

read more
Staff & Provider Engagement

Narration of Care Framework to Strengthen Nurse Communication

Published April 30, 2026

A system-wide initiative at Houston Methodist introduced a “Narration of Care” framework to strengthen...

read more
See more