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Culture & Leadership | Infrastructure & Governance | Staff & Provider Engagement

Enhancing Patient Experience: A Night Shift ER Doctor’s Passion Project

Dr. Donald Wickline of Cone Health, drawing from his experience as a night shift...

Ownership at the Frontline: Innovating an Experience Champions Program

Many patient experience teams are small, and it’s hard to do it all. Having...

Using Gratitude to Elevate the Human Experience

In this webinar, the presenters will share how they developed a Gratitude Report as...

PX Ownership at the Frontline: Innovating an Experience Champions Program

Is your PX team “spinning a lot of plates”? Windie Her shares how UC...

Investigating the Perceived Impact of Surgeons’ Burnout on Surgical Physician Associates’ Wellness in United States Ambulatory Surgery Centers

Surgeons are the de facto leaders of surgical teams with surgical physician associates (SPAs)...

We did our Best!: The Experience of Frontline Workers in Long-Term Care during COVID-19 Outbreaks

In Canada, the COVID-19 pandemic had devastating effects for those living in long-term care...

Volunteer Professionals Community Connection Call – Shadowing

Some volunteer program leaders also manage job shadowing programs at their hospitals and clinics....

Unleashing Collective Potential: The Power of Team-Based Leader Rounding in Elevating Patient Care

During this webinar, attendees will gain insights into strengthening their current leader rounding program...

Crisis Averted: Collaborative De-Escalation Strategies for Safer Healthcare Environments

Collaboration within healthcare organizations is crucial for effective care delivery and patient satisfaction, while...

A New Take on Patient Advocacy Rounding: An Advocate-to-Caregiver Approach Improving both the Caregiver and Patient Experience

By Kelly Gibbons MSN, RN

Rounding is a well-established practice in healthcare, known for...

A Commitment to Human Experience in Essential Hospitals

A Commitment to Human Experience in Essential Hospitals highlights the innovative practices of essential...

Using the Right Tools to Uncover the Hidden Factors Impacting Patient Experience

The entire healthcare industry is being reshaped by trailblazers who make personal and emotional...

A Toolbox for Work-Life Balance

Do you ever feel like you live at work? Do you have a difficult...