Healthcare organizations increasingly recognize that experience is shaped by every interaction, every process, and every member of the workforce. Yet many face a common challenge: ensuring that employees, leaders, volunteers, and support teams share a common understanding of patient experience and their role in creating positive outcomes.

At The Beryl Institute, we define patient experience as the sum of all interactions shaped by an organization's culture that influence patient perceptions across the continuum of care. Experience is not the responsibility of a single department or role. It is shaped by the collective actions of everyone who contributes to the healthcare environment.

PX 101 was developed to help organizations build a shared foundation for patient experience excellence across the workforce. Drawing on the expertise, research, and resources of The Beryl Institute, PX 101 translates core patient experience principles into practical, accessible learning that can be implemented throughout an organization. The program helps establish a common language, develop foundational knowledge and skills, and foster a culture where everyone understands their impact on the experiences of patients, families, care partners, colleagues, and communities.

Whether used for onboarding, professional development, leadership education, or broader workforce learning initiatives, PX 101 provides a flexible, facilitator-led solution that organizations can adapt to their unique goals, structure, and care environment. By creating a shared foundation for patient experience excellence, organizations can support more consistent experiences, stronger workforce engagement, and a culture that values the human experience in healthcare.