Resource Overview
A comprehensive summary of each component, including descriptions and learning objectives for each session, and various implementation and delivery options.
View the SamplePatient Experience 101 (PX 101) equips healthcare organizations with a foundational, easy-to-use learning package to support and enhance your culture of excellence by building patient experience knowledge and skill for all employees across an organization. PX 101 is facilitated by your team members and can be customized to fit your organization’s specific needs.
A comprehensive summary of each component, including descriptions and learning objectives for each session, and various implementation and delivery options.
View the SampleHighly interactive sessions in a 30-minute classroom-style format that include PowerPoints, facilitator notes, participant hand-outs and real-life scenarios using pictures, dialogue, or video.
Seven downloadable whiteboard videos, each 3-5 minutes in length, that can be downloaded and shared throughout your organization, in training sessions, and in other presentations
View the PreviewSuggestions for your leadership team to build on the concepts and principles shared in each session for ongoing learning and sustainability.
View the SampleThree on-demand learning SCORM files, known as Introduction to Patient Experience, to load into your organization’s learning management system (LMS) providing flexibility and accessibility to deepen your staff’s understanding of patient experience at their own pace. Each module provides 15-20 minutes of storytelling, reflection and quick activities to keep your workforce engaged.
On-demand modules:
For additional questions, contact the Institute at 1.866.488.2379 or send an email to pxlearning@theberylinstitute.org.
Frequently Asked Questions