Infrastructure & Governance | Volunteer Professionals

Volunteer contributions in the emergency department: A scoping review

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Infrastructure & Governance

Volunteer Leadership During a Pandemic

Hear ideas for new or different volunteer positions that leaders can propose to their hospital administration.
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Culture & Leadership | Infrastructure & Governance | Staff & Provider Engagement

How Daily Huddles Launch Conversation to Drive Metric Improvement

Since 2015 Cone Health Medical Group has been intentional about creating a culture of service excellence. Watch this webinar to discover how we partnered with Ritz Carlton Leadership Center to implement some of their key components ensure we have communication traveling from our sites up to our leaders and from our leaders down to our
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Infrastructure & Governance

Hidden Opportunities to Design a Better Experience

Observational-Based Patient Interviewing and the Skeptic’s Lens are two key tools used to uncover insights into the kinds of behavior that create a “wow” experience.
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