Voices of Physician Practices and Medical Groups

Anticipating the implementation of the CG-CAHPS surveys, but more so in recognizing the importance of patient experience across the continuum of care, including the critical area of physician practices, The Beryl Institute looked to explore further the state of patient experience in the physician practice setting. This paper reviews quantitative survey results from the Institute’s 2013 patient experience benchmarking research. It then broadens an exploration of the topic with interviews focused on determining proven practices, drivers of patient experience success, and the roadblocks to improving the patient experience in physician practices and medical groups.
Related content
-
Culture & Leadership | Quality & Clinical Excellence | Staff & Provider Engagement
Remediation Strategies to Reduce Shame and Stratify Support for Providers in Patient Experience
This webinar will review evidence regarding remediation of communication skills in healthcare providers, shame in healthcare, and how the two intersect. The experience at our institution includes two pilot programs designed for providers and entire clinics with suboptimal patient experience scores. We will present stepwise strategies, lessons learned, and qualitative and quantitative data that are
Learn more -
Culture & Leadership | Infrastructure & Governance
Return on Human Experience: Eight Principles to Inspire Excellence in Healthcare
Join Jason Wolf and Stacy Palmer, authors of Return on Human Experience: Eight Principles to Inspire Excellence in Healthcare, for a conversation on transforming the human experience in healthcare. At its core, healthcare is human beings caring for human beings—yet the complexities of quality, safety, service, cost, and outcomes often pull organizations in different directions.
Learn more -
Culture & Leadership | Staff & Provider Engagement
Nonviolent Communication to Improve the Human Experience
Discover the transformative power of Nonviolent Communication (NVC) in this engaging webinar. Grounded in emotional intelligence, NVC equips healthcare professionals with tools to resolve disputes and prevent conflict escalation through clear, compassionate communication. Participants will explore NVC’s four-step framework, which focuses on identifying feelings, understanding needs, and connecting with values that shape actions and motivations.
Learn more