The perioperative patient experience of hand and wrist surgical patients: An exploratory study using patient journey mapping

Capturing Real-Time Feedback through Patient Text Messaging

Real-time feedback using digital technology allows an opportunity to improve the care experience of patients while they are still in your care and before they receive any surveys about their hospital stay. Learn how patient texting at Houston Methodist led to greater connections with patients and families, built trust and loyalty and improved HCAHPS scores