The Future of Healthcare Volunteer Programs – Where do we go from here?
Published March 24, 2021
Connection Calls provide opportunity for networking and idea sharing with peers. In addition to a discussion on a pre-announced topic, each call includes time for general discussion on the issues relevant to the community.
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Culture & Leadership
Holding space: An effective intervention for when hope wanes
Published August 8, 2025
Holding space is a person-centered, non-judgmental approach to working with clients. This approach goes beyond listening to client concerns; it entails deep listening and being present, developing trust with clients, and helping them connect goals with values. Within this brief account, the concept of holding space is described. What it is and is not is
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Culture & Leadership | Patient Family & Community Engagement | Staff & Provider Engagement
The “What Matters to You” Movement: Fostering Sustainable Change in Healthcare
Published June 3, 2025

Complimentary – Are you curious about how to ignite a movement within your organization that enhances care quality and workforce well-being and delivers a return on investment? Inspired by the global What Matters to You (WMTY) movement, this webinar will showcase successful improvement initiatives that have led to better quality outcomes, increased joy in work,
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Culture & Leadership
Shaping the Future of Human Experience with Tyler Gegen
Published September 26, 2025

Jason Wolf sits down with Tyler Gegen to discuss his intentional path into patient experience leadership. Tyler shares how curiosity, relationships, and a focus on humanity continue to shape his work and the future of healthcare.
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