How Amplifying the Voice of the Patient Transforms the Patient Experience
Susan Haufe, CPXP | Chief Industry Advisor, Healthcare, Qualtrics Cristobal Kripper Mitrano, MD, MPH | Chief Patient Experience Officer, CHRISTUS Health
Healthcare has long focused on collecting the patient experience data required to meet regulatory needs, but we struggle with putting that data into transformational action. CHRISTUS Health is on a mission to make healthcare more accessible, reliable, and personal through highly coordinated consumer-focused care. Join Cristobal Kripper Mitrano, Chief Experience Officer, and members of his team to learn how to: Adopt consumer-focused technology into healthcare to amplify the voice of the patient Get real-time data to the right people to deliver real-time action Combine technology, culture, and competencies to move from experience measurement to experience management
Related content
-
Policy & MeasurementInterventions that improve patient experience evidenced by raising HCAHPS and CG-CAHPS Scores: A narrative literature review
Hospital administrators and researchers often use large, standardized surveys that examine patient satisfaction to evaluate whether interventions improve patient experience. To summarize the breadth of these interventions and how large, standardized surveys are used to evaluate them, a multidisciplinary research team conducted a review. They used PubMed and Google Scholar searches, reviews of reference lists
Learn more -
Policy & Measurement | Quality & Clinical ExcellencePX Pulse: Consumer Perspectives on Patient Experience in the U.S. – November 2022
The Beryl Institute and Ipsos released findings from the ninth PX Pulse, a quarterly tracking survey and first of its kind effort to elevate understanding and track current perspectives on patient experience in healthcare across the United States.
Learn more -
Policy & MeasurementCo-developing a Paediatric Patient Reported Experience Measure: The Perspectives of Children and Young People
Paediatric Patient Reported Experience Measures (PREMs) are tools that capture what children and young people (CYP) value in their healthcare and promote their involvement in clinical decision-making. A standardised paediatric PREM could improve quality of care for CYP across hospital settings, but CYP are rarely included in the development of PREMs. This study aimed to
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
How Amplifying the Voice of the Patient Transforms the Patient Experience
$49.00
PURCHASE NOW