PX Chat – Restfulness of Hospital Environment

12pm ET / 11am CT / 10am MT / 9am PT – Join The Beryl Institute community for an engaging PX Chat as we explore the 2025 updates to the HCAHPS survey, with a special focus on the new “Restfulness of Hospital Environment” measure. Breakout discussion groups will provide the opportunity for community members to share how their organizations are addressing the challenges and opportunities tied to rest, noise, and healing environments in support of patient recovery.
*PX Chats are a member benefit. The event is not recorded and does not offer patient experience continuing education credit (PXE).
Breakout Discussion Questions:
- How is your organization currently addressing the restfulness of the hospital environment, and what new strategies are you considering in response to the 2025 HCAHPS changes?
- What operational or cultural barriers have you encountered when trying to create a quieter, more restful patient environment—especially at night?
- How are you gathering real-time or post-discharge feedback about noise and rest from patients, and how are you using that data to drive change?
- Beyond physical noise reduction, what creative approaches have you seen or implemented to promote rest and recovery during a patient’s hospital stay?
Related content
-
Environment & Hospitality
Building Better Experiences: Partnering with EVS to Enhance Patient Care
By Andrew Cowart-Oberle, PhD, MHA, CPXP and Heather Lazarides, MHA, MS CCC-SLP, CPXP, Director of Patient Experience at BJC Health System Our Patient Experience (PX) team partnered with Environmental Services (EVS) to explore ways to enhance patient experience through their work. These discussions recognized the vital role EVS plays in patient experience, supported by patient
Learn more -
Environment & Hospitality
Words Matter: Transforming Care Through Better Communication
In this episode of To Care Is Human, Terri Ipsen talks with Susan Osborne about the power of words in healthcare. Based on her PX blog, “What to say instead of…,” Susan shares practical tips and real examples of how small language changes can ease anxiety, build trust, and improve patient experience. Learn how intentional
Learn more -
Quality & Clinical Excellence
Patient Safety Culture Among Healthcare Settings in Low and Middle-Income Countries: A Systematic Review and Meta-Analysis
Ensuring patient safety is a crucial element in providing high-quality healthcare services. Therefore, this study aimed to assess the current state of patient safety culture in healthcare settings within low- and middle-income countries. A thorough search was conducted across multiple databases, including Science Direct, Scopus, Google Scholar, EMBASE, and PubMed. Data extraction was carried out
Learn more