Action Planning with Low Performers: Transforming Culture to Improve Patient Experience
Published August 24, 2025
BJC Medical Group implemented a structured process to boost patient experience scores for under-performing clinics and clinic providers. Within a year, over 70% of participating clinics achieved measurable gains in the NPS metric “Likelihood to Recommend Practice,” with many moving into higher performance tiers.
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Action Planning with Low Performers: Transforming Culture to Improve Patient Experience
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