Evaluating recall of key safety messages, and attitudes and perceptions of a patient safety initiative at a pediatric hospital

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In 2019, we, as a group of patients and researchers, were invited to rethink how the executive board received and responded to patient stories at a specific NHS hospital trust in the UK. Through an iterative series of meetings, we were able to co-identify common concerns and together develop a distinctive narrative framework for effecting
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Return on Human Experience: Eight Principles to Inspire Excellence in Healthcare
Join Jason Wolf and Stacy Palmer, authors of Return on Human Experience: Eight Principles to Inspire Excellence in Healthcare, for a conversation on transforming the human experience in healthcare. At its core, healthcare is human beings caring for human beings—yet the complexities of quality, safety, service, cost, and outcomes often pull organizations in different directions.
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