Connection Call – Back to Basics: Five Priorities for Restoring Human-Centered Care
Published June 12, 2025


Watch the replay of an engaging panel discussion with four contributors to the featured white paper, Reigniting the Human Experience: Strategies for Getting Back to Basics. Together, they’ll explore five focus areas essential to human-centered care, offering practical insights, real-world examples, and actionable strategies to help your organization refocus on the core principles that define healthcare excellence.
Connection Calls are a member benefit. Connection Calls do not provide patient experience education credit (PXE).
Related content
-
Quality & Clinical Excellence
Action Planning with Low Performers: Transforming Culture to Improve Patient Experience
Published August 24, 2025

BJC Medical Group implemented a structured process to boost patient experience scores for under-performing clinics and clinic providers. Within a year, over 70% of participating clinics achieved measurable gains in the NPS metric “Likelihood to Recommend Practice,” with many moving into higher performance tiers.
Learn more -
Patient Family & Community Engagement | Quality & Clinical Excellence
Partners in Healing: The Role of Family Advocacy in Care
Published May 5, 2026
2pm ET / 1pm CT / 12pm MT / 11am PT – This webinar highlights the vital role of Family Advocates as key members of the interdisciplinary care team. Participants will learn how Family Advocates provide peer support, facilitate communication, and offer emotional guidance to families during hospital admissions. Presenters will explore operational elements such
Learn more -
Quality & Clinical Excellence
Expectations & Patient Experience in Healthcare in Brazil
Published April 1, 2024
Few sectors have such a great need for attention to experiences as the healthcare sector. Delivering quality, safety, and caring journeys to patients and their families directly impacts issues ranging from treatment outcomes to user loyalty and institutional reputation. The survey is a Brazilian version of the annual study conducted in the United States by
Learn more