Patient Experiences with an mHealth App for Complex Chronic Disease Care: Connections Despite Lack of Traditional Clinical Interactions
Published August 8, 2024
Chronic diseases are costly to treat and burdensome for patients. Mobile health (mHealth) technologies might reduce costs of care and increase patient self-efficacy in chronic disease management, but the patient experience of mHealth is poorly understood.
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Breaking the Language Barrier in Epic: UMass Memorial Health Integrates LanguageLine for Equitable Care
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UMass Memorial Health integrated one-click LanguageLine interpreter access directly into Epic, removing barriers that previously slowed or limited use of language services for patients with limited English proficiency. By embedding interpretation into clinical workflows and automating documentation, the system improved adoption, compliance, and equitable communication at the point of care.
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Experience Framework Lens: Innovation & Technology
Published December 17, 2024
By Rosie Bartel The Why: As a focus on experience expands, it requires new ways of thinking and doing and the technologies and tools to ensure efficiencies, expand capacities and extend boundaries of care. P/F Impact: When an organization engages innovative and truly meaningful technology, patients and families experience more efficient care with less stress
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Why it’s Vital to Adopt an Aggressive Patient Experience Strategy
Published January 25, 2024
Complimentary – Patient experience is becoming increasingly vital to healthcare providers for many reasons, and traditional CX technologies are helping healthcare organizations improve. Healthcare is already spending more than most industries on CX or patient experience technologies, but Metrigy’s research data shows the need for an increased focus on four technologies that promise high return
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