Embracing Change: From Equity and Inclusion to Access and Belonging
Published November 30, 2025


Names matter. They shape perceptions, set the tone for our work, and reflect our values and intentions. The Beryl Institute’s Declaration for Human Experience invites members to set a clear and on-going commitment to dismantle systemic racism and prejudice, tackle disparities, and provide the highest-quality, most equitable care possible. In response to recent developments in the wider social and political environment, our council has been renamed from “Equity and Inclusion” to “Access and Belonging.”
Why the Change?
Our decision stems from a desire to continue our crucial work while navigating a context where terms like equity and inclusion have become politicized – particularly in the United States. Members have advised us that labelling of events and content as DEI has resulted in pushback, creating barriers to their participation, and therefore impeding change. By choosing “Access and Belonging,” we aim to communicate our mission in a language that resonates more broadly and avoids unnecessary controversy.
What Does “Access and Belonging” Mean?
“Access” speaks to our commitment to ensuring that everyone—regardless of background, identity, or circumstance—can obtain quality healthcare and participate fully in their organizations. It is a promise to remove barriers and make resources, opportunities, and care available to all. When people can get the right care, in the right place, at the right time, patient outcomes improve. Access is not just a principle; it’s a driver of better health.
“Belonging” goes a step further. It is not enough for people to have access; they must also feel welcomed, valued, and understood. Belonging is about creating an environment where differences are respected and every member can show up authentically. When people feel they belong—whether they are patients, families, or care team members—it strengthens communication, deepens trust, and leads to safer, more compassionate, more effective care. Belonging isn’t only a cultural aspiration; it’s a prerequisite for truly meaningful collaboration and better outcomes.
Our Work Continues: Best and Promising Practices in Healthcare DEI
Changing our name does not signal a retreat from our values—it is a reaffirmation of them. The Access and Belonging Council and The Beryl Institute remain deeply committed to sharing and promoting best and promising practices in healthcare equity. By positioning our work away from polarizing political debates, we aim to focus on what truly matters: the health, safety, and dignity of every person in our care and organizations.
We invite all members of The Beryl Institute to join us on this journey. Together, we can build a stronger, more inclusive—and ultimately more impactful—future for healthcare.
Related content
-
Culture & Leadership | Staff & Provider Engagement
Heartfelt and Healing: Mastering the Art of an Apology in Human Experience
Published April 8, 2025

In this webinar, participants will explore the expertly designed service recovery process developed by the Patient Experience team at Allegheny Health Network, a 10-hospital system in Western Pennsylvania. Attendees will learn how to enhance their current service recovery techniques through a collaborative, system-wide approach. This approach emphasizes sincerity, accountability, active listening, validation, and patient collaboration
Learn more -
Culture & Leadership | Infrastructure & Governance | Innovation & Technology
ED Processes & Improvements: Implementation Best Practices & Outcomes
Published December 12, 2024

In this webinar, an Associate Chief Experience Officer, a Program Director, an Analyst, and a consultant will present what they did to improve patient experience outcomes across seven hospitals’ emergency departments which resulted in improved HCAHPS scores in all seven hospitals. The strategic, systemwide process improvements are based on analyses provided through Epic tools and
Learn more -
Culture & Leadership | Patient Family & Community Engagement
Ambulatory Care Community Connection Call – Rounding Best Practices
Published October 29, 2025
While rounding is a well-established practice in acute care, ambulatory leaders continue to voice the need for similar approaches in outpatient settings. Rounding, whether with patients, staff, or both, can play a vital role in improving communication, engagement, and overall experience. Join the Ambulatory Care Community for a conversation on current rounding practices in ambulatory
Learn more