PXJ Article
Showing 497–512 of 540 results
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Patient Family & Community EngagementTrust Remains the Foundation of my Practice
Navigating healthcare while managing the complexities of disease, especially in elderly individuals, is challenging for both patients and their families. Physicians play a crucial role as pathfinders in this journey. However, physicians often experience burnout when dealing with patients and families facing complex illnesses. This narrative highlights the characteristics that enable physicians to effectively negotiate
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Turning a blind eye: How lack of communication with ER nurses nearly cost a patient permanent vision loss
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Staff & Provider EngagementTwelve principles to support caregiver engagement in health care systems and health research
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Understanding both sides of the blood draw: The experience of the pediatric patient and the phlebotomist
A phlebotomist’s words and actions play a crucial role in success of a blood draw and in providing a supportive patient experience. This study examined use of comfort measures during a pediatric blood draw. The phlebotomist’s use of soft words, positioning, distraction, coaching/support were observed with sixty children between 3-14 years of age during a
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Staff & Provider EngagementUnderstanding modern drivers of the employee experience in healthcare
Employee engagement has been considered the guiding metric to convey the health, loyalty, and performance of the healthcare workforce. However, the pandemic created new challenges and stimulated deeper conversations around remote work, systemic racism, inclusivity, trust, well-being, and mental illness, which calls into question whether engagement alone is enough. Using an employee experience model deployed
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Staff & Provider Engagement
Understanding patient and caregiver perspectives using a dyad approach for data collection: A systematic review of the literature
Treatments outside of a clinical setting may be managed independently by the pediatric patient, independently by a caregiver, or by the patient and caregiver together. Best practices for pediatric clinical outcome assessment (COA) recommend patient-reported outcome (PRO) and/or observer-reported outcome (ObsRO) measures to assess the patient experience of a condition or its treatment. However, a
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Innovation & Technology
Understanding patient experiences before and during the COVID-19 pandemic: A quasi-experimental comparison of in-person and virtual cancer care
The COVID-19 pandemic prompted the immediate widespread implementation of virtual care appointments in Cancer Care Alberta (CCA). This study aimed to compare patient experiences and satisfaction with in-person care provided prior to the pandemic and virtual care provided after the COVID-19 outbreak. Surveys were conducted to compare patient satisfaction, using the Your Voice Matters (YVM)
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Patient Family & Community EngagementUnderstanding the role of patient and public involvement in renal dietetic research
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Culture & LeadershipUninsured free clinic patients’ experiences and perceptions of healthcare services, community resources, and the Patient Protection and Affordable Care Act
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Culture & LeadershipUsefulness of a patient experience study to adjust psychosocial oncology and spiritual care services according to patients’ needs
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Culture & LeadershipUsing a data-driven organizational improvement model to engage an interdisciplinary team in transforming a public women’s health clinic
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Policy & MeasurementUsing a multidisciplinary data approach to operationalize an experience framework
Like many healthcare organizations, Baylor Scott & White Health (BSWH) is awash with data. Often, this data is used in siloed departments to monitor safety and quality, make local business decisions, and motivate staff to improve processes to achieve sustained excellence and market share. As margins get thinner and competition from various disrupters increases, organizations
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Culture & LeadershipUsing a process improvement tool to improve staff skills & enhance the urgent needs patient experience in a women’s health center
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Culture & Leadership
Using appreciative inquiry as a framework to enhance the patient experience
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Innovation & Technology
Using design-thinking to investigate and improve patient experience
Understanding and enhancing the patient experience can lead to improved healthcare outcomes. The purpose of this study was to capture a comprehensive and nuanced understanding of the patient experience on an inpatient medical teaching unit in order to identify key deficiencies and unmet needs. We then aim to implement a design-thinking methodology to find innovative
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Innovation & TechnologyUsing Experience-based Design to Understand the Patient and Caregiver Experience with Delirium
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