Transforming care through bedside leader rounding: Use of handheld technology leads to improvement in perceived patient satisfaction

Effectively Leveraging Patient Comments for Strategic Improvement

During this webinar, Children’s Mercy Kansas City shares results from a year-long case study on the meaningful integration of patient comments and the precise analytics derived from those comments into the strategic improvement planning efforts of an emergency department. The presentation will highlight how this process can foster a culture of human-centered patient and family