The relationships between HCAHPS communication and discharge satisfaction items and hospital readmissions
Published November 20, 2014
Related content
-
Culture & Leadership | Infrastructure & Governance
Aligning Experience to Drive Scalable, Sustainable Change
Published June 10, 2025
Complimentary – In today’s complex healthcare landscape, turning insights into meaningful action is critical. This webinar explores how experience alignment tools like journey maps, service blueprints, and prioritization frameworks can uncover hidden risks, align diverse stakeholders, and spark lasting transformation. Attendees will learn how these tools connect clinical, operational, and digital touchpoints, creating a clear,
Learn more -
Culture & Leadership
Bridging Industries: The Influence of Hospitality-Driven Internships on Healthcare Service Delivery
Published January 30, 2026
Northwell Health is reimagining healthcare experience through a hospitality-driven, customer-obsessed approach. This case study highlights how strategic leadership and the Hospitality in Healthcare Internship Program are shaping a more human-centered, trust-building experience for patients and families.
Learn more -
Culture & Leadership
What Matters to You: Reorienting Healthcare Around Humanity, Hope, and Connection
Published August 9, 2026
In this episode, Jason Wolf sits down with guests Anders Vege and Shaun Maher, members of WMTY.world’s Convening Team. The guests reflect on their journeys from nursing and quality improvement to leadership in the global “What Matters to You?” movement. Through moving personal stories about patients, families, and their own parents, they demonstrate how understanding
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
The relationships between HCAHPS communication and discharge satisfaction items and hospital readmissions