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Culture & Leadership | Staff & Provider Engagement
Enterprise Volunteer Management: From Silo to Systemness
Published March 4, 2025

The ever-changing healthcare environment has required hospitals across the country to rethink how they deliver care and support services. Inova Health System in Northern Virginia has been on a transformational journey to embed a culture of collaboration across the organization. Volunteer Services is one of the areas that has shifted from a silo-based to an
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Culture & Leadership
Leading with Love: Edison Bond on Advocacy, Resilience, and the Future of Human Experience in Healthcare
Published August 28, 2025
Jason Wolf sits down with Edison Bond, Chief Patient Experience Officer at Episcopal Health Services, to explore his inspiring journey in patient advocacy and leadership. From personal stories of resilience to insights on love, equity, and community in healthcare, Edison shares a powerful perspective on what it truly means to elevate the human experience.
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Culture & Leadership
Change Leadership: Five Tactics to Make Best Practices Stick
Published June 11, 2026

Complimentary PX Marketplace Webinar – 11:00 AM PT / 2:00 PM ET / 7:00 PM London – Change in healthcare is inevitable – and often challenging. Yet it’s essential for sustaining the patient experience behaviors and practices that matter most to patients and for bringing meaning and joy to the work of healthcare professionals. Change feels
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