PXJ Article

Looking Back to Move Forward: The Next Decade and Beyond for Human Experience

This issue comes out at an important moment for the experience conversation. It was ten years ago from the publication date of this issue on April 30, 2014, that the first issue of Patient Experience Journal (PXJ) was released. PXJ was intended to be a gathering place. A virtual town square for the experience movement where

Maintaining a positive patient experience during COVID-19 in a rehabilitation and complex care setting

Managing patient expectations at emergency department triage

Meaningful and effective patient engagement: What matters most to stakeholders

Measuring patient-centered care for specific populations: A necessity for improvement

Measuring what matters: A proposal for reframing how we evaluate and improve experience in healthcare

The conversation on measuring experience has been a long and thoughtful one. It has reflected a dynamic tension between measures used as a lever for action in some health systems and as a mechanism to determine reimbursable dollars in others. Yet underlying all the conversation, the question of what we measure, to what end we

Moving forward to the future of healthcare

Moving from talk to action: A commitment to ensuring equity must ground our efforts to transform the human experience

When we first introduced the call for submissions for this special issue last August, we were still churning in the first wave of the COVID pandemic. Just three to four months from the start of an unending rash of unexpected and harsh realities that we were faced with in healthcare and in society at large,