Culture & Leadership

Measuring patient experience in a safety net setting: Lessons learned

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Culture & Leadership

The Value Case for Improving Human Experience in Healthcare

This white paper explores the concept of experience-driven value in healthcare. An expanded version of the article printed in PXJ Investing in the bottom line: The value case for improving human experience in healthcare, this paper provides real-world case studies and actionable strategies that demonstrate how true value is found in a coordinated and integrated
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Culture & Leadership | Policy & Measurement | Staff & Provider Engagement

Promoting Anti-Racism and Supporting Staff through Policy

Mount Sinai deepened its commitment to equity and began a journey towards anti-racism in 2020. As part of this effort a diverse group of colleagues responded to a call for action from the staff to create a policy that clearly defines how to manage patients acting in a racist/ discriminatory way while supporting staff as
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Culture & Leadership

Building Diversity and Advocacy in Healthcare Leadership: A Proposed Graduate Program for Patient Experience Excellence

This case study examines the development of a graduate-level program addressing the need for healthcare professionals skilled in diversity, disparities, and advocacy (DDA) to enhance patient experience. Dr. Susan Lee, University of Texas MD Anderson Cancer Center, initiated the program to integrate DDA into leadership and practice, aligning with her organization’s mission to support equity
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