Culture & Leadership

Measuring patient experience in a safety net setting: Lessons learned

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New Ways to Care

This webinar explores innovative models for best technical care, co-produced with patients and families, and also look at the impact that compassion and kindness can have on clinical outcomes, cost and patient experience. Maureen Bisognano, President Emerita and Senior Fellow, Institute for Healthcare Improvement Presentation slides *Headliner webinars are complimentary. Brought to you by:
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Culture & Leadership

Looking Back to Move Forward: The Next Decade and Beyond for Human Experience

This issue comes out at an important moment for the experience conversation. It was ten years ago from the publication date of this issue on April 30, 2014, that the first issue of Patient Experience Journal (PXJ) was released. PXJ was intended to be a gathering place. A virtual town square for the experience movement where
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Culture & Leadership | Staff & Provider Engagement

Shaping a Human-Centered Patient Experience Across Interdisciplinary Teams

Patient experience directly impacts patient wellbeing and care outcomes, as well as the reputation of the hospital. But is the patient experience defined by the medical care alone? A recent deep-dive study on Voice of the Patient Data highlights the fact that 53% of patients’ feedback focuses on the medical care and teams. The study
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