Management of frequent ED users by community paramedics improves patient experiences and reduces EMS utilization
Published November 12, 2020
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Breaking the Language Barrier in Epic: UMass Memorial Health Integrates LanguageLine for Equitable Care
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UMass Memorial Health integrated one-click LanguageLine interpreter access directly into Epic, removing barriers that previously slowed or limited use of language services for patients with limited English proficiency. By embedding interpretation into clinical workflows and automating documentation, the system improved adoption, compliance, and equitable communication at the point of care.
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Patient Experiences with an mHealth App for Complex Chronic Disease Care: Connections Despite Lack of Traditional Clinical Interactions
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Chronic diseases are costly to treat and burdensome for patients. Mobile health (mHealth) technologies might reduce costs of care and increase patient self-efficacy in chronic disease management, but the patient experience of mHealth is poorly understood.
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Patient Experience Second Opinion: Expanded Telemed Simulation Broadens Inquiry of Health Care Provider Verbal and Nonverbal Communication Issues
Published November 12, 2025
In the quest to improve patient experience and health outcomes, the impact of provider consultation generally earns serious consideration. This study recruited a richly diverse pool of participants to examine how patient demographics and psychographics during a telemedicine consultation simulation impact the perceptions of the provider that contribute to patient satisfaction. Further, this study relies
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