Management of frequent ED users by community paramedics improves patient experiences and reduces EMS utilization
Related content
-
Innovation & Technology | Patient Family & Community Engagement
Beyond My Wildest Dream: Innovative Technology to Better Understand What Really Matters to Patients
After realizing the limitations of survey data, Children’s Mercy Kansas City worked to pivot their approach to guiding hospital improvement by partnering with PatientsVoices, a company that provides an innovative AI solution that allows patients to tell their stories.
Learn more -
Innovation & Technology
Draws and windfalls: Comparing patient experiences in inpatient telehealth and non-telehealth acute care units
The global COVID-19 pandemic has challenged health care delivery in many ways. One solution from the pandemic that offers potential upside is the expansion of telehealth as a means to provide high quality, cost-effective, and safe care while also maintaining excellence in patient and family experience. While most examinations of the use of telehealth over
Learn more -
Innovation & Technology | Patient Family & Community Engagement
What’s Your ETA for Improved PX? Best Practices from Emory Healthcare
When patient experience (PX) is an organizational priority, how you get there matters. Five years ago, Emory Healthcare piloted a mobile app to guide patients through their emergency department (ED) visit. Now, over 60% of their ED patients use it to view personalized wait time estimates, see the status of their test orders and results,
Learn more