Podcast
Showing 81–96 of 107 results
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Patient Family & Community Engagement
Running Buddies
Published July 15, 2019
Neurosurgeon, Erik Hauck, saved Kara’s life after an unexpected bleed in her brain.
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Policy & Measurement
Safeguarding What Matters: A Deeper Dive into Managing Patient Belongings
Published January 13, 2025
Listen in as Gabriel Bolivar of Maui Memorial Medical Center shares how his passion for finding healthcare improvement strategies drove him to find solutions to better manage patient belongings. From policies to procedures, Bolivar emphasizes effective practices to manage this recurring and often elusive challenge.
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Patient Family & Community Engagement
Special Needs Child Changed My Life
Published January 3, 2022
The gift of caring for a special needs child.
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Staff & Provider Engagement
Stories Are Data With A Soul
Published June 17, 2019
In a culture where empathy comes as easily as breathing, what comes next in the journey to improve experience?
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Culture & Leadership
Talk about The Stuff That’s Killing Us – Bias in Healthcare Part 3
Published August 25, 2019
See healthcare through the eyes of sickle cell patient, Cheslie Johnson, and understand the need for discomfort and honesty from Dr. Ron Wyatt.
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Culture & Leadership
Talk about The Stuff That’s Killing Us – Bias in Healthcare Part 3
Published August 25, 2019
Dr. Ron Wyatt finishes this three-part podcast series with an eye-opening conversation concerning what really needs to take place if we commit to changing healthcare for everyone.
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Patient Family & Community Engagement
Terrible Healthcare System Made Me Shine
Published January 18, 2021
A mom who lost her baby in the NICU, Isabela has taken those difficult experiences and turned them into both her personal and professional motivation to do and be better. Y
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Staff & Provider Engagement
The Critical Integration of Patient Experience and Employee Experience
Published December 13, 2021
Learn how having employees that are engaged, excited and happy in their work roles has a direct impact on overall patient experience.
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Culture & Leadership
The Importance of Culture in Healthcare
Published December 19, 2022
With over two decades of experience in healthcare, Dr. Karana Pierre has had the opportunity to care for patients from a variety of cultures. Listen as she shares the importance of cultural humility, and how acknowledging and understanding a patient’s cultural background is key to a successful treatment plan and patient relationship.
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Patient Family & Community Engagement
The One Friend They Miss the Most: The Impact of Pet Interactions on Pediatric Experience
Published June 5, 2025
When his son, Brayden, passed away due to complications from a congenital heart defect, John Otten harnessed the power of his grief into action and founded Brave Like Me. Listen in as he and Amy Cielak, board member, discuss the profound impact an interaction with a pet can have on a patient, and how they
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Culture & Leadership | Quality & Clinical Excellence
The Value Case for Improving Human Experience in Healthcare: A Conversation with Brian Carlson and Jennifer Carron
Published May 6, 2024
On the heels of the tenth anniversary release of PX Journal, Jason Wolf sits down with Brian Carlson, Vice President of Patient Experience at Vanderbilt University Medical Center and Jennifer Carron, Patient Experience Officer at BJC Healthcare to discuss their new co-authored article, “Investing in the Bottom Line: The Value Case for Improving Human Experience
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Culture & Leadership
To Care is Human – LIVE! A Conversation with Dr. Owais Durrani
Published April 7, 2025
Recorded live at ELEVATE PX 2025, this episode of To Care is Human features Jason Wolf and Dr. Owais Durrani. Listen in as they discuss his journey in healthcare, the role of AI, and the importance of equitable care. Key takeaways included the need for ethical AI use, the critical role of communication in hospitals,
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Culture & Leadership | Quality & Clinical Excellence
To Care is Human LIVE! At ELEVATE PX 2024
Published April 15, 2024
Listen to The Beryl Institute’s inaugural live podcast recorded at ELEVATE PX. Sven Gierlinger, Chief Experience Officer at Northwell Health and the 2024 recipient of the Wendy Leebov Championing Experience Award, sat down with Jason Wolf to reflect on his experience journey from hospitality to healthcare. Gierlinger shares how his health system is navigating the
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Staff & Provider Engagement
View from the front lines. Stepping it up for the greater good.
Published August 2, 2021
Dr. Jim Castellone is the Chief Medical Officer for Eastern Connecticut Health Network and an ER physician who has been on the front lines of COVID-19 since beginning of the pandemic and in one of the United States’ most heavy hit regions. Listen as he shares his perspective as a doctor who works to care for his COVID-19 patients and as a father and husband working to protect his family from the virus.
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We Can’t Copy and Paste Improvement
Published June 10, 2019
Explore the Kenyan health system and why it makes us ask important questions about framing the PX conversation.
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Policy & Measurement | Quality & Clinical Excellence
We need to be the patient in the room
Published March 25, 2024
Transgender activist Emily Newberry joins Director of Community Experience, Amy Kwiatkowski to share her multi-decade journey of acceptance and understanding and how it led her to the field of patient experience and advocacy. Listen as Emily describes how her own experience navigating the health care system as a transgender woman inspired her to be persistent
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