Stories Are Data With A Soul
In a culture where empathy comes as easily as breathing, what comes next in the journey to improve experience? When your patient experience includes passion and empathy, you may be experiencing healthcare in Brazil. Even in a place where empathy does not need to be taught, there is still room to make improvements. This and more from Isabela Castro, Dentist and PX Champion.
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Staff & Provider Engagement
Healthcare Team Members’ Views on Social Determinants of Health Screening and Referral Practices in a Pediatric Emergency Department
We aimed to explore the healthcare team members’ (HTMs) views on social determinants of health (SDH) screening and referral processes in a pediatric emergency department (PED). We conducted a cross-sectional, mixed-methods study to explore PED HTMs’ views on social care practices at a quaternary-level children’s hospital. The survey was created using a goal identification framework.
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Staff & Provider Engagement
Caring for the Workforce: Five Strategic Areas to Address Well-Being in Healthcare
The Beryl Institute releases “Caring for the Workforce: Five Strategic Areas to Address Well-being in Healthcare,” identifying the efforts of organizations in addressing the health and wellness of employees and the impact of their efforts on staff engagement, patient experience and organization culture. The paper is based on results from a community inquiry and complemented
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Staff & Provider Engagement
Physician PX Scorecards: Motivating with Transparent Comparisons
Dr. Taylor Sewell, Medical Director of Patient Experience, shares a new performance scorecard program for providers at NewYork-Presbyterian. This mini-webinar explains the data used to develop the scorecard and how these metrics are helping to shape their provider-led patient experience strategy.
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