Learning Bite

Showing 113–128 of 143 results

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  The Missing Ingredient in PX: Effective Internal Communications

  Lynne Cunningham, National Speaker and Coach, Studer Group, shares three key points to having a successful internal communications strategy for your organization and employees. Often missed as an important factor in patient experience, including an effective marketing plan will not only positively affect the patient experience but increase employee engagement.

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  Culture & Leadership

  The Nurse/Patient Partnership

  Kristin Baird, President/CEO of Baird Group, discusses the daily impact of nurses on the patient experience. By focusing on great communication and great care, nurses can impact consistent positive patient experience and clinical outcomes.

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  Staff & Provider Engagement

  The Power of Data Storytelling: Amplifying the Impact of Human Interaction in Healthcare

  Data literacy has become an increasingly important skill for healthcare experience leaders. This also applies to telling the volunteer story. In this learning bite, learn how to become an effective data storyteller who can articulate the impact of volunteers in a way that drives meaningful action.

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  Culture & Leadership

  The Power of Experience Excellence to Change Healthcare

  Katie Owens, President of Healthcare Experience Foundation shares three essential elements for successful change in healthcare in hopes that it will equip you and your organization for even higher degrees of success.

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  Patient Family & Community Engagement

  The Power of the Patient’s Story

  Marcus Engel, Founder and Speaker, I’m Here Movement, shares his personal patient experience story and discusses how to actively listen to patients in order to empathize with their situations.

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  Staff & Provider Engagement

  The RX is PX for Outpatient Partners

  Amanda Walker, CPXP, BSN, RN, Senior Vice President, Patient Experience at Heritage Biologics, Inc., shares best practices on how to bridge the gap that exists in a patient’s healthcare journey as they transition back and forth between points of care.

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  Culture & Leadership

  The Skill of Empathy: RLR2 – Read, Listen & Respond Reflectively

  Diane Rogers, President, Contagious Change, discusses the skills of empathy to pay particular attention to because it has the ability to create an empathic, therapeutic relationship, which can change the patient’s perception of an encounter.

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  Culture & Leadership

  Three Communication Skills Everyone in Healthcare Should Have

  Anita Woodward, Owner, A. Woodward & Associates, shares three invaluable skills for healthcare staff to possess when communicating with patients, family members and caregivers. By actively listening, these skills will help make an impact on improving the patient experience and patient relationships across all organizations.

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  Staff & Provider Engagement

  Three Myths about Physician Engagement

  Harris Baden, MD, Section Chief, Cardiac Critical Care, Seattle Children’s Hospital, discusses the aim of inspiring physicians and helping them optimize the relationships with their patients and families by breaking down three myths about physician engagement.

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  Culture & Leadership

  Three Things Healthcare Can Learn from Leading Service Industries

  Paul Westbrook, Vice President Patient Experience, Inova Health System, provides three things healthcare can learn from leading service industries. Along with leadership and staff engagement as leading indicators to achieving superior levels of consistent service, service also has to be unique, memorable and personal.

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  Culture & Leadership

  Three Ways Empathy Can Build Relationships in Healthcare

  Colleen Sweeney, Owner, Sweeney Healthcare Enterprises, discusses how patients want healthcare providers to care not just for them, but also about them. By focusing on three ways to empathize with patients, healthcare providers will be able to take the care experience from tasks to truly caring and building relationships that patients seek most.

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  Staff & Provider Engagement

  Transforming Care in the Ambulatory Setting

  CJ Merrill, Chief Patient Experience Officer at Mission Health System, shares how they took The Beryl Institute’s patient experience definition one step further by focusing on their patients’ and families’ experiences in the ambulatory setting.

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  Staff & Provider Engagement

  Transforming Residents into Patient Experience Champions

  This learning bite highlights an innovative approach to integrating patient experience education into a residency program at SUNY Upstate Medical University. Through “Rotation X,” residents engage in “The Voice of the Patient” sessions, gathering insights directly from patients to improve care. Learn how this initiative equips physicians with the skills, knowledge, and tools to enhance

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  Patient Family & Community Engagement

  Trauma Informed Care

  Corey Adams, Researcher at the Australian Institute of Health Innovation, shares the impact of trauma on the patient experience. Corey shares his personal story of trauma and how we can alleviate the negative effects of trauma by building a culture of safety, kindness, trust, and respect.

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  Environment & Hospitality | Staff & Provider Engagement

  Trust Me: Building Trust Through Humanism and Compassion

  Do your patients trust you to provide compassionate care? If they don’t, the impact on the healthcare system can be devastating. Learn the six behaviors that patients and families say are needed to help build trust with their clinicians. Discover the critical role that compassion and humanism play in building trust and improving the human

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  Policy & Measurement

  Unleashing Collective Potential: The Power of Team-Based Leader Rounding in Elevating Patient Care

  Baylor Scott & White Medical Center faced a decline in patient experience scores, reaching the 50th percentile by 2022 due to inconsistent leader rounding and lack of focus on improvements. In 2024, the center revamped its rounding program by involving non-clinical and ancillary leaders, focusing on structure, support, and connections. This approach included protected time

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