Learning Bite
Showing 113–128 of 150 results
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Culture & Leadership
The Changing Language of Burnout
Published June 1, 2021
Stephanie “Stevi” Shively, PhD, Medical Burnout and Traumatization Consultant, discusses the current language surrounding clinician “burnout” and suggests more inclusive and actionable terminology. She also argues that clinician distress is prevalent across the healthcare disciplines and that the collective focus should be expanded to include allied health professionals and other healthcare workers.
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Culture & Leadership
The Critical Role of Leadership
Published July 2, 2016
Deanna Frings, Director, Learning & Professional Development, The Beryl Institute, discusses how leadership is a primary driver of success in supporting an organization’s experience efforts and offers three ways essential leaders can create the best experiences for their staff, patient and families.
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Culture & Leadership
The Hard Truth about Accountability
Published June 21, 2016
Dorothy Sisneros, Partner, Language of Caring discusses the struggle to maintain accountability when leaders fail to hard wire patient experience best practices or have changes in focus, which results in lack of accountability, waste in money and lost time. In order to create the exceptional patient, family and staff experience, Dorothy shares six key elements
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Culture & Leadership
The Importance of Shared Definitions to Advance DEI Efforts
Published September 9, 2022
Dr. Rhae-Ann Booker, PhD, Vice President of Diversity, Equity and Inclusion at University of Michigan Health – West shares the importance of shared definitions to limit confusion and division and provides a glossary of core terms to improve the inclusion conversation.
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Culture & Leadership
The Key to Showing Compassion to Others: Offering Kindness to Ourselves
Published June 7, 2020
Allison Chrestensen, MPH, OTR/L with Tandem Healthcare Solutions explains how showing ourselves kindness through Mindful Self-Compassion, we may discover that we’re more able to show compassion to others, even when things don’t turn out perfectly.
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The Missing Ingredient in PX: Effective Internal Communications
Published June 17, 2016
Lynne Cunningham, National Speaker and Coach, Studer Group, shares three key points to having a successful internal communications strategy for your organization and employees. Often missed as an important factor in patient experience, including an effective marketing plan will not only positively affect the patient experience but increase employee engagement.
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Culture & Leadership
The Nurse/Patient Partnership
Published June 9, 2016
Kristin Baird, President/CEO of Baird Group, discusses the daily impact of nurses on the patient experience. By focusing on great communication and great care, nurses can impact consistent positive patient experience and clinical outcomes.
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Staff & Provider Engagement
The Power of Data Storytelling: Amplifying the Impact of Human Interaction in Healthcare
Published August 10, 2023
Data literacy has become an increasingly important skill for healthcare experience leaders. This also applies to telling the volunteer story. In this learning bite, learn how to become an effective data storyteller who can articulate the impact of volunteers in a way that drives meaningful action.
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Culture & Leadership
The Power of Experience Excellence to Change Healthcare
Published October 24, 2018
Katie Owens, President of Healthcare Experience Foundation shares three essential elements for successful change in healthcare in hopes that it will equip you and your organization for even higher degrees of success.
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Patient Family & Community Engagement
The Power of the Patient’s Story
Published July 8, 2016
Marcus Engel, Founder and Speaker, I’m Here Movement, shares his personal patient experience story and discusses how to actively listen to patients in order to empathize with their situations.
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Staff & Provider Engagement
The RX is PX for Outpatient Partners
Published October 3, 2017
Amanda Walker, CPXP, BSN, RN, Senior Vice President, Patient Experience at Heritage Biologics, Inc., shares best practices on how to bridge the gap that exists in a patient’s healthcare journey as they transition back and forth between points of care.
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Culture & Leadership
The Skill of Empathy: RLR2 – Read, Listen & Respond Reflectively
Published June 5, 2016
Diane Rogers, President, Contagious Change, discusses the skills of empathy to pay particular attention to because it has the ability to create an empathic, therapeutic relationship, which can change the patient’s perception of an encounter.
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Culture & Leadership
Three Communication Skills Everyone in Healthcare Should Have
Published June 20, 2016
Anita Woodward, Owner, A. Woodward & Associates, shares three invaluable skills for healthcare staff to possess when communicating with patients, family members and caregivers. By actively listening, these skills will help make an impact on improving the patient experience and patient relationships across all organizations.
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Staff & Provider Engagement
Three Myths about Physician Engagement
Published June 24, 2016
Harris Baden, MD, Section Chief, Cardiac Critical Care, Seattle Children’s Hospital, discusses the aim of inspiring physicians and helping them optimize the relationships with their patients and families by breaking down three myths about physician engagement.
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Culture & Leadership
Three Things Healthcare Can Learn from Leading Service Industries
Published June 16, 2016
Paul Westbrook, Vice President Patient Experience, Inova Health System, provides three things healthcare can learn from leading service industries. Along with leadership and staff engagement as leading indicators to achieving superior levels of consistent service, service also has to be unique, memorable and personal.
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Culture & Leadership
Three Ways Empathy Can Build Relationships in Healthcare
Published June 23, 2016
Colleen Sweeney, Owner, Sweeney Healthcare Enterprises, discusses how patients want healthcare providers to care not just for them, but also about them. By focusing on three ways to empathize with patients, healthcare providers will be able to take the care experience from tasks to truly caring and building relationships that patients seek most.
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