Learning Bite
Showing 113–128 of 145 results
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Culture & LeadershipThe Key to Showing Compassion to Others: Offering Kindness to Ourselves
Allison Chrestensen, MPH, OTR/L with Tandem Healthcare Solutions explains how showing ourselves kindness through Mindful Self-Compassion, we may discover that we’re more able to show compassion to others, even when things don’t turn out perfectly.
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The Missing Ingredient in PX: Effective Internal Communications
Lynne Cunningham, National Speaker and Coach, Studer Group, shares three key points to having a successful internal communications strategy for your organization and employees. Often missed as an important factor in patient experience, including an effective marketing plan will not only positively affect the patient experience but increase employee engagement.
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Culture & LeadershipThe Nurse/Patient Partnership
Kristin Baird, President/CEO of Baird Group, discusses the daily impact of nurses on the patient experience. By focusing on great communication and great care, nurses can impact consistent positive patient experience and clinical outcomes.
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Staff & Provider EngagementThe Power of Data Storytelling: Amplifying the Impact of Human Interaction in Healthcare
Data literacy has become an increasingly important skill for healthcare experience leaders. This also applies to telling the volunteer story. In this learning bite, learn how to become an effective data storyteller who can articulate the impact of volunteers in a way that drives meaningful action.
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Culture & LeadershipThe Power of Experience Excellence to Change Healthcare
Katie Owens, President of Healthcare Experience Foundation shares three essential elements for successful change in healthcare in hopes that it will equip you and your organization for even higher degrees of success.
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Patient Family & Community EngagementThe Power of the Patient’s Story
Marcus Engel, Founder and Speaker, I’m Here Movement, shares his personal patient experience story and discusses how to actively listen to patients in order to empathize with their situations.
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Staff & Provider EngagementThe RX is PX for Outpatient Partners
Amanda Walker, CPXP, BSN, RN, Senior Vice President, Patient Experience at Heritage Biologics, Inc., shares best practices on how to bridge the gap that exists in a patient’s healthcare journey as they transition back and forth between points of care.
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Culture & LeadershipThe Skill of Empathy: RLR2 – Read, Listen & Respond Reflectively
Diane Rogers, President, Contagious Change, discusses the skills of empathy to pay particular attention to because it has the ability to create an empathic, therapeutic relationship, which can change the patient’s perception of an encounter.
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Culture & LeadershipThree Communication Skills Everyone in Healthcare Should Have
Anita Woodward, Owner, A. Woodward & Associates, shares three invaluable skills for healthcare staff to possess when communicating with patients, family members and caregivers. By actively listening, these skills will help make an impact on improving the patient experience and patient relationships across all organizations.
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Staff & Provider EngagementThree Myths about Physician Engagement
Harris Baden, MD, Section Chief, Cardiac Critical Care, Seattle Children’s Hospital, discusses the aim of inspiring physicians and helping them optimize the relationships with their patients and families by breaking down three myths about physician engagement.
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Culture & LeadershipThree Things Healthcare Can Learn from Leading Service Industries
Paul Westbrook, Vice President Patient Experience, Inova Health System, provides three things healthcare can learn from leading service industries. Along with leadership and staff engagement as leading indicators to achieving superior levels of consistent service, service also has to be unique, memorable and personal.
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Culture & LeadershipThree Ways Empathy Can Build Relationships in Healthcare
Colleen Sweeney, Owner, Sweeney Healthcare Enterprises, discusses how patients want healthcare providers to care not just for them, but also about them. By focusing on three ways to empathize with patients, healthcare providers will be able to take the care experience from tasks to truly caring and building relationships that patients seek most.
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Staff & Provider EngagementTransforming Care in the Ambulatory Setting
CJ Merrill, Chief Patient Experience Officer at Mission Health System, shares how they took The Beryl Institute’s patient experience definition one step further by focusing on their patients’ and families’ experiences in the ambulatory setting.
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Staff & Provider EngagementTransforming Healthcare Experience for Deaf Persons: Four Examples Why In-Person Interpreters are Essential
This Learning Bite explores the critical importance of in-person interpreters over Video Remote Interpreting (VRI) for Deaf individuals in healthcare settings. Through four real-world examples, Chelsea Elertson demonstrates how live interpreters can provide essential accommodations as a Deaf person that technology-based solutions could not reliably deliver.
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Staff & Provider EngagementTransforming Residents into Patient Experience Champions
This learning bite highlights an innovative approach to integrating patient experience education into a residency program at SUNY Upstate Medical University. Through “Rotation X,” residents engage in “The Voice of the Patient” sessions, gathering insights directly from patients to improve care. Learn how this initiative equips physicians with the skills, knowledge, and tools to enhance
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Patient Family & Community EngagementTrauma Informed Care
Corey Adams, Researcher at the Australian Institute of Health Innovation, shares the impact of trauma on the patient experience. Corey shares his personal story of trauma and how we can alleviate the negative effects of trauma by building a culture of safety, kindness, trust, and respect.
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