The Skill of Empathy: RLR2 – Read, Listen & Respond Reflectively
Published June 5, 2016
Diane Rogers, President, Contagious Change, discusses the skills of empathy to pay particular attention to because it has the ability to create an empathic, therapeutic relationship, which can change the patient’s perception of an encounter.
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Culture & Leadership
Making Healthcare Simple: Data, Access, and the Power of Patient Stories with Kristen Valdes
Published October 3, 2025

In this PX Marketplace edition of To Care is Human, Stacy Palmer speaks with Kristen Valdes, CEO of b.well, about her personal journey as a mother advocating for her daughter and how it inspired a mission to simplify healthcare. Kristen shares insights on patient rights, data transparency, and the future of digital access, highlighting how
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Culture & Leadership
What Matters Most: Advancing Human-Centered Care Through a Simple Question
Published July 6, 2026
In this episode, host Kiia Lappalainen sits down with Claire Snyman and Angela DeVanney of What Matters to You World to explore how one simple question—“What matters to you?”—can transform healthcare experiences. Drawing on both professional and personal perspectives, they share powerful stories illustrating how understanding what matters most to patients leads to more personalized
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Culture & Leadership
Little Stories with Big Impact: Where Healthcare Integration Comes to Life
Published July 6, 2026
Little Stories with Big Impact is the companion storybook to our white paper, The Sum of All Interactions: Advancing Human Experience through an Integrated Ecosystem. Through 29 real stories shared by healthcare organizations from The Beryl Institute community, it brings the principles of an integrated ecosystem to life, illustrating how collaboration, communication, partnership, and compassion
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