Learning Bite
Showing 145–150 of 150 results
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Culture & Leadership
What Healthcare Can Learn from Others
Published June 7, 2016
Richard Corder, Assistant Vice President for CRICO Strategies, shares from his prior experience in the hotel business industry and how it relates to improving service and safety in healthcare. Richard outlines six key hospitality lessons that are practiced by many other successful industries and is guided by personally accountable leaders.
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Staff & Provider Engagement
What is Projective Identification, and Why Should I Care?
Published July 9, 2023
We’ve all had an experience dealing with someone who is upset or angry. In these uncomfortable situations, it is sometimes difficult to know where the discomfort comes from—us or the other person. The projection of negative feelings from one person into another is what psychiatrists call “projective identification.” In this learning bite, Helen Riess, M.D.,
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Patient Family & Community Engagement
What is social prescribing?
Published October 4, 2021
Prince Taylor, Deputy Director, VA Center for Development and Civic Engagement, discusses loneliness and its negative impact on our health and how social prescribing can change provide non-medical intervention and positively effect patient outcomes.
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Policy & Measurement
Why HCAHPS is Not Just an Inpatient Initiative
Published June 29, 2016
Jan Gnida, Director, Patient Experience & Government Surveys, Professional Research Consultants, discusses how HCAHPS may give healthcare organizations the framework for the patient experience conversation, but the reach goes beyond just those who have direct patient contact.
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Culture & Leadership
Why Patients Come Second
Published June 6, 2016
Paul Spiegelman, Founder of The Beryl Institute, provides insight from his book, “Why Patients Come Second,” and presents three key elements to improving the patient experience by creating a foundation of great organizational culture.
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Patient Family & Community Engagement
Why Should We Care “What Matters Most” to Our Patients and their Families?
Published June 27, 2016
Mary Ann Dragon, Director, Patient and Family Services, Rainbow Babies and Children’s’ and MacDonald Women’s Hospitals University Hospitals, discusses why we should care about what matters most to patients and families. Communicating and making connections show us how to individualize care to support patient and family engagement and participation in the plan of care.
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