Why HCAHPS is Not Just an Inpatient Initiative
Published June 29, 2016
Jan Gnida, Director, Patient Experience & Government Surveys, Professional Research Consultants, discusses how HCAHPS may give healthcare organizations the framework for the patient experience conversation, but the reach goes beyond just those who have direct patient contact.
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Policy & Measurement
Understanding the care experiences and support needs of UK adults treated in hospital for meningitis
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Background: Meningitis often results in ongoing and multifaceted after-effects, which can impact many aspects of people’s lives, yet relatively little support and follow-up is offered. This study explored post-treatment meningitis care experiences of UK adults aged 16 and over following a recent stay in hospital for meningitis. Methods: A survey was designed to ask about hospital
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Policy & Measurement | Quality & Clinical Excellence
PX Pulse: Consumer Perspectives on Patient Experience in the U.S. – June 2024
Published June 19, 2024
The latest release of PX Pulse reveals consumer perception of quality and experience remain stagnant from last quarter, both with lower than desired rankings. Cost continues to be top of mind for consumers, with the cost of premiums jumping from the third slot to the first as the most important item to consumers. Findings about
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Policy & Measurement
Unlocking Excellence: A Benchmarking Study on Leader Rounding in High-Performing Organizations
Published April 24, 2024
Leader rounding on patients has gained recognition as a best practice in healthcare and is linked to improved patient satisfaction outcomes. This study explores the leader rounding frequency and common elements of high-performing hospitals in achieving top-quartile Hospital Overall Ratings. The findings provide a strategic opportunity for organizations to enhance their overall ratings by optimizing
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Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events