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Staff & Provider Engagement
Protecting What Matters: 8 Strategies for Safeguarding Patient Belongings
Published August 14, 2025
Kristine Buck University of Vermont Medical Center I would like to tell you a story about “Teddy,” the bear. Teddy had been a vital part of a patient’s family for over 60 years, providing comfort, supportive listening, and unconditional love, until the day the beloved bear was unfortunately whisked away with the hospital bedding and
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Environment & Hospitality
Providing Comfort and Communication to Enhance the ‘Wait Experience’
Published February 21, 2022
Waiting in a healthcare setting, specifically an Emergency Department (ED), is arguably one of the most uncomfortable places to wait. The patient is in distress, physically and mentally. According to real-time survey results from patients discharged from the ED, length of wait time and lack of communications top the list of main concerns. In 2018-19,
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Culture & Leadership
PX Competencies: Making Experience a Priority, the VA Way
Published April 25, 2022
I suspect that very few of us worked our entire careers in patient experience. We came from other areas, but eventually we found it or it found us. For me, it was a temporary detail that led to an interest that led to a passion. Try not to laugh, but my undergrad is accounting. But
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Patient Family & Community Engagement
Quality & Clinical Excellence: Four Ways of Promoting Co-design
Published March 13, 2023
This is the second blog in a series of eight by The Beryl Institute’s Global Patient & Family Advisory Board (GPFAB). The intent of this series is to present our perspective on patients’ and families’ lived experience for each of the strategic lenses of The Beryl Institute’s Experience Framework. The Experience Framework is a community-developed
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Environment & Hospitality
Recovery: One Restful Night at a Time
Published June 17, 2025
By: Toni Land, MBA, BSN, CPXP When we think about hospitals, the first thing that often comes to mind is a place for treatment and healing. However, one frequently overlooked aspect is the importance of restfulness in the hospital environment. With the 2025 HCAHPS survey changes, a new domain focuses on Restfulness of the Hospital
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Reflections on White Paper: Defining and Advancing the Use of AI in Healthcare Experience
Published December 10, 2025
By: Jamie Colbert, MD, MBA I chose to become a physician for the same reason many people are drawn to this profession – it was about making a difference in the lives of others. This act of providing care involves developing a relationship between the caregiver and the patient. For me and many colleagues, it
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Staff & Provider Engagement
Self-Care Leads to the Best Care!
Published August 7, 2023
Our wellness journey began pre-pandemic in March 2019 with a generalized inquiry and inventory about wellness opportunities available at our organization. At the time, our established services and programs offered included: chaplaincy/spiritual support, limited Reiki, limited music therapy, seated yoga, therapist-facilitated therapy-based Zumba and yoga groups, and the C.A.R.E. Channel available in every patient room.
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Staff & Provider Engagement
Staff and Provider Engagement: The Impact of Connecting with Patients and Families
Published June 12, 2024
By Corey Kimpson This is the fifth blog in a series of eight by The Beryl Institute’s Global Patient & Family Advisory Board (GPFAB). The intent of this series is to present our perspective on patients’ and families’ lived experience through each of the strategic lenses of The Beryl Institute’s Experience Framework. The Experience Framework
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Culture & Leadership
Standing Up for the Workforce: A Message from the Global Patient and Family Advisory Board
Published July 25, 2022
It is well understood that whether or not patients or their care partners trust an individual healthcare provider impacts clinical outcomes and experiences. For example, a patient’s willingness to get crucial medical care, such as preventive screenings and mental health care, depends on how trustworthy they perceive a particular healthcare organization to be. Further, a
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Patient Family & Community Engagement
Storytelling with a Purpose
Published June 27, 2023
By Rosie Bartel Is your Patient and Family Advisory Council (PFAC) unsure how to regroup after COVID? Worse yet, has your organization lost its PFAC completely? If so, this is a perfect time to look at the role of a Patient and Family Advisor (PFA) in new ways. As you begin to rebuild or reboot
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Staff & Provider Engagement
Supporting Remote Teams: Maximizing Employee and Patient Experience
Published November 12, 2024
By Laken Francis In an ever-evolving digital age, remote working has become prevalent in all industries. Remote working has become increasingly popular since the introduction of laptops and portable hardware, but we all saw the boom that took place in 2020 when COVID-19 became a pandemic. There were many people, including myself, that never had
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Patient Family & Community Engagement
Tailoring Communication for Families: Enhancing Understanding and Reducing Stress in Pediatric Care
Published August 25, 2024
By Emily Revelle Communication is the basis of all things we do in healthcare. When done well, it allows us to present vital information to the family, work well together as a medical team, and establish psychological safety. When done poorly, it will do the opposite and can increase mistrust of the medical system. What
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Take Advantage of 5 New Features
Published June 1, 2023
We’re excited to announce the launch of our new website. This website has been a goal for The Beryl Institute for the last few years, with community improved experience in mind. There are many new features to take advantage of with our new site, but here are five of the most noteworthy. Resources are now
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Patient Family & Community Engagement
The Compassionate Care Canvas: A Vision for People-Centred Health
Published October 22, 2025
Shana Haberman Manager, People-Centred Care North York General At North York General (NYG), compassionate care is more than a value — it’s a culture, a practice, and a promise. As NYG launched its new 10-year strategy, grounded in the mission of People-Centred Care for a healthier community, the need to define compassionate care in a
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Staff & Provider Engagement
The COVID career shift: How the pandemic and burnout are changing nursing paths
Published March 16, 2022
I know that it’s silly to think that careers are genetic, but emergency medicine seems to run in my family. I spent most of my career in a helicopter, responding to the worst of the worst medical calls: shootings, multi-car pile-ups, babies that needed immediate and intense life-saving care, you name it. My husband is a
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Environment & Hospitality
The CROWN Project: Promoting Haircare Equity in Hospitals
Published May 17, 2025
By: Amanda Pitt, MBA, BSN, RN, MEDSURG-BC, NEA-BC Nursing Operations Specialist and Nurse to Nurse Mentoring Program Administrator Parkland Health | Parkland Center for Nursing Excellence Marygrace Hernandez-Leveille, PhD, APRN, ACNP-BC Nurse Scientist Parkland Health | Parkland Center for Nursing Excellence Introduction Imagine being in the hospital for an extended stay and not having the right
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