Blog
Showing 33–48 of 97 results
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Innovation & Technology
Experience Framework Lens: Innovation & Technology
Published December 17, 2024
By Rosie Bartel The Why: As a focus on experience expands, it requires new ways of thinking and doing and the technologies and tools to ensure efficiencies, expand capacities and extend boundaries of care. P/F Impact: When an organization engages innovative and truly meaningful technology, patients and families experience more efficient care with less stress
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Patient Family & Community Engagement
Family Support Liaisons: Improving Experience in the ED
Published April 29, 2025
By Lani Knutson and Daniela Milea Children’s Wisconsin’s Emergency Department (ED) was confronted with two pressing challenges: a declining Net Promoter Score (NPS) and a significant surge in patient volume. A review of post-visit survey data revealed that 56% of negative comments over a three-month period were directly related to concerns about wait times and
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Patient Family & Community Engagement
G2G: Moving from Good to Great; A Focused Approach to Improve Colleague Engagement and Patient Experience
Published February 12, 2024
By Ellen Harry Imagine a ‘Picture Perfect Room’ with a place for patient belongings, a chair for the provider, therapy equipment, and more; ‘Triad Rounding’ that includes the bedside nurse, provider, and patient; a warm handoff as patients transition throughout the Medical Center; a ‘Close the Loop’ process ensuring all patients are asked if they
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Staff & Provider Engagement
Getting Back to Courtesy & Respect in Healthcare
Published March 6, 2023
Christie Zachman Manager of Patient Experience Unity Point Health Methodist Courtesy and respect have been a common trend in patient feedback for several years and tend to rank high on the list of patient and family expectations.¹ One could argue that is because regardless of our background, education, or experience, being treated with kindness is something
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Infrastructure & Governance
Going Off on a Tangent: Exploring the Possibility of Process Change
Published January 24, 2022
Most people are familiar with the quote by the Greek philosopher Heraclitus, “Change is the only constant in life.” As wise and true as these words are, change still catches most of us by surprise. In some people, the fear of change can even be anxiety-provoking (a condition known as metathesiophobia). While most of us
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Culture & Leadership
Gratitude: A Glimmer of Sunshine in the Covid Storm
Published March 14, 2022
Most frontline healthcare workers have reported being unhappy in their jobs for some time. Studies published before the pandemic indicated that 80% of emergency nurses and 65% of emergency physicians displayed one or more hallmark signs of burnout – compassion fatigue, cynicism, and inadequacy. Nurses who suffer from burnout experience mental and emotional exhaustion, making
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Patient Family & Community Engagement
Healing Forward: The Patient. The Provider. The Administrator.
Published August 29, 2023
In this PX Blog, I will address the patient experience from a patient’s perspective, mine! Having been diagnosed with cancer, I got empowered by taking charge of my diagnosis. Now thriving, I am living with purpose and passion. As an educator, published author, and patient advocate, my mission is to help others through their journey
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Honoring David’s Legacy: A Journey for Patient Safety
Published September 10, 2024
By Rosie Bartel Over the past several years, I have delivered virtual presentations to audiences at the local, national, and international levels. Each year, I consider traveling to Washington, D.C., for World Patient Safety Day to walk—or in my case, roll—onto the U.S. Capitol lawn and place flags bearing the names of individuals affected by
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Patient Family & Community Engagement
Hope for Healthcare
Published December 17, 2024
Members of The Beryl Institute’s Global Patient and Family Advisory Board wish you happy holidays. As 2024 draws to a close, we asked our members to jot down their hopes for healthcare as we welcome the upcoming new year. Tony Serge: My hope for healthcare is for leadership, providers, and staff to work together with
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Quality & Clinical Excellence
How to Cultivate Empathy in Healthcare: A Simple Formula for Better Patient Interactions
Published January 27, 2025
By Katie Wyatt Are your healthcare providers struggling to demonstrate empathy? Are your patient satisfaction scores on the decline? After years of training healthcare professionals, I’ve learned that while some individuals may have a natural inclination toward empathy, anyone can cultivate this essential skill. In fact, it’s simpler than you might think. I’ve developed an
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Environment & Hospitality
Human-Centered Communication from the H.E.A.R.T.®
Published May 30, 2022
Is it just me, or are people more on edge and prone to outburst since COVID? I have been asked this question several times over the last few weeks. I have spent a considerable amount of time reflecting on when this change in behavior happened. I suppose it has been a gradual shift. Although, it
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Environment & Hospitality
Humanizing Healthcare Through Art
Published June 20, 2022
As a caregiver, my first concern is my loved one, and, at the same time, I am very aware of the stress, anxiety, and burnout of our wonderful providers. This is why The Beryl Institute is focused on “elevating the human experience in healthcare.” We must consider the wellbeing of everyone. Art is one way
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Culture & Leadership
Improving the Diversity of Patient Partners
Published February 13, 2023
In the Kaiser Permanente Northwest market, we have been working hard to diversify our pool of Patient Partners and simultaneously make it easy for Kaiser Permanente staff to bring in the patient voice. Using new recruiting methods, we have increased the racial/ethnic diversity of our group of Patient Partners from 5 percent to 25 percent
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Culture & Leadership
Issues Awareness Improves Quality and Reimbursement In Home Health Patients
Published September 26, 2022
Six hundred million home health visits occur in the US each year to facilitate short-term recovery and manage long-term diseases, and over 35,000 agencies deliver this care. Value-based purchasing (VBP) is the term explaining how reimbursement is linked to performance. This payment structure holds healthcare entities accountable for the cost and quality of care they deliver. The intention
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Patient Family & Community Engagement | Quality & Clinical Excellence
Kindness is Good Medicine: Research in Increasing Kind Behaviors in Healthcare
Published January 29, 2024
By Jeannette Maré Like many people who are drawn to human experience work in healthcare, I experienced a tragedy that changed everything about how I understand myself. Just before his third birthday, my son Ben died suddenly and unexpectedly of a croup virus. I am not being hyperbolic when I say that I didn’t think
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Quality & Clinical Excellence
Managing pain for pediatric patients has lasting positive impact on children and families
Published June 5, 2023
Effective pain management in pediatric patients is a critical aspect of healthcare with far-reaching implications. The reduction of pain not only serves to alleviate a child’s suffering but also demonstrates significant impact on their physical and psychological well-being. Read on to explore the importance of pain reduction in children and the numerous benefits it offers
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