We cannot stand by in declaring an unwavering commitment to human experience if we cannot ensure that all humans are seen in that light, as people who deserve the same rights, opportunities, freedoms and respect regardless of race, ethnicity, socio-economic status, gender, gender identity or beliefs.
We have worked to curate content on systemic racism and health disparities as part of our library of resources provided below. We will continue to add to these resources and commit to sustaining conversations and leading action through which these critical issues can be addressed.
Championing a Call to Action
Special thanks to our Standing Committee on Equity and Inclusion for developing this personal commitment statement and supporting resources. We invite you to move the conversation on healthcare disparities from ideas to action by adopting this statement:
> Learn more and view sample actions and a glossary of core terms
2pm ET / 1pm CT / 12pm MT / 11am PT – Join us for a special PX Chat hosted by The Beryl Institute, created specifically for members and allies of the LGBTQ+ community working in patient experience. This virtual gathering is a dedicated space to connect, reflect, and support one another as we navigate
This Learning Bite explores the critical importance of in-person interpreters over Video Remote Interpreting (VRI) for Deaf individuals in healthcare settings. Through four real-world examples, Chelsea Elertson demonstrates how live interpreters can provide essential accommodations as a Deaf person that technology-based solutions could not reliably deliver.
Patients with Limited English Proficiency (LEP) face significant barriers to accessing quality healthcare, leading to disparities in outcomes. Utilizing qualified medical interpreters is essential for bridging these gaps, yet systematic integration of interpreter services remains a challenge for many healthcare organizations. This webinar highlights the journey of an academic health system in New England that
J.R. Labbe, CEC Co-Founder, CCO, Executive Coach CSE Leadership, LLC Nicole Kirchhoffer DNP, MS, RN, CEN, CPXP, FPCC, NEA-BC Patient Experience Officer / Assistant Vice President Maimonides Medical Center Sharif Abdelhamid, MA, CPXP Chief Patient Experience Officer Denver Health Lara Burnside, MHA, CEC Co-Founder, CXO, Executive Coach CSE Leadership We’ve been called many things over the years
12pm ET / 11am CT / 10am MT / 9am PT – In a time of heightened political and cultural tension, advancing diversity, equity, and inclusion (DEI) in healthcare is both more critical and more complex than ever. This PX Chat offers a dedicated space for members of The Beryl Institute focused on DEI efforts
Objectives: This study was conducted to explore patients’ expectations and perceptions of private healthcare facilities, understand the key factors influencing their choice of such facilities, also identify elements that enhance patient satisfaction and loyalty, enabling the development of actionable recommendations to improve patient-centered care in private healthcare settings. Method: A qualitative study using thematic analysis
Join us for a panel discussion on enhancing patient experience for patients 65 and older. Experts will explore key population statistics, care challenges, and insights from consumer feedback to better understand patient needs. Learn strategies to improve communication clarity and address What Matters Most at every stage of care. Panelists will share lessons from a