Addressing Systemic Racism and Health Disparities

We cannot stand by in declaring an unwavering commitment to human experience if we cannot ensure that all humans are seen in that light, as people who deserve the same rights, opportunities, freedoms and respect regardless of race, ethnicity, socio-economic status, gender, gender identity or beliefs.

We have worked to curate content on systemic racism and health disparities as part of our library of resources provided below. We will continue to add to these resources and commit to sustaining conversations and leading action through which these critical issues can be addressed.

Championing a Call to Action

Special thanks to our Standing Committee on Equity and Inclusion for developing this personal commitment statement and supporting resources. We invite you to move the conversation on healthcare disparities from ideas to action by adopting this statement:

"I commit to eliminating disparities in healthcare by driving and demonstrating
anti-racism, equity, social justice, inclusion and belonging for everyone..."

> Learn more and view sample actions and a glossary of core terms

Resources for Addressing Systemic Racism and Health Disparities

PXJ Article

A Qualitative Study Patients Expectations of Private Hospitals

Objectives: This study was conducted to explore patients’ expectations and perceptions of private healthcare facilities, understand the key factors influencing their choice of such facilities, also identify elements that enhance patient satisfaction and loyalty, enabling the development of actionable recommendations to improve patient-centered care in private healthcare settings. Method: A qualitative study using thematic analysis

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Webinar

Our Journey to Improving the Experience of Patients 65+

Join us for a panel discussion on enhancing patient experience for patients 65 and older. Experts will explore key population statistics, care challenges, and insights from consumer feedback to better understand patient needs. Learn strategies to improve communication clarity and address What Matters Most at every stage of care. Panelists will share lessons from a

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Webinar

What Healthcare Providers Need to Know About Newcomer Health Equity

Newcomers are a vital yet often misunderstood segment of the population that healthcare providers serve. This webinar explores the landscape of newcomer health equity in Canada and the United States, offering valuable insights into the challenges faced by this vulnerable group. Attendees will gain a deeper understanding of the various categories of newcomers in each

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Case Study

Building Diversity and Advocacy in Healthcare Leadership: A Proposed Graduate Program for Patient Experience Excellence

This case study examines the development of a graduate-level program addressing the need for healthcare professionals skilled in diversity, disparities, and advocacy (DDA) to enhance patient experience. Dr. Susan Lee, University of Texas MD Anderson Cancer Center, initiated the program to integrate DDA into leadership and practice, aligning with her organization’s mission to support equity

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Webinar

Health Equity: The Metronome for Human Centered Care

As the healthcare landscape continues to evolve, and as consumers seek a more personalized care experience, integrating health equity into experience management emerges as a critical factor in enhancing institutional performance. Traditionally, health equity has been viewed as a separate component of healthcare quality improvement. However, in this webinar, we will explore the pivotal role

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Podcast

Curiosity & Connection: A Generational Approach to Patient Care

In this PX Marketplace Webinar, Jennifer Baron, CXO of NRC Health, joins us to explore how generational differences are influencing the current state of healthcare. From varying attitudes and beliefs to shifts in patient behaviors, Baron provides a deep dive into the challenges and opportunities these changes present for healthcare organizations. Read the associated paper

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Grant Report

Black Voices On Gynecologic Cancer: Understanding Experiences (BVOGUE)

The voices of Black patient advocates are often absent from research studies. By centering these voices, new strategies can be identified to address and positively impact disparities across the clinical care spectrum, from diagnosis to survivorship. The study aims to identify common and unique experiences of racism and bias among Black patients with gynecologic cancer.

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