Transforming Healthcare Experience for Deaf Persons: Four Examples Why In-Person Interpreters are Essential
Published July 23, 2025
This Learning Bite explores the critical importance of in-person interpreters over Video Remote Interpreting (VRI) for Deaf individuals in healthcare settings. Through four real-world examples, Chelsea Elertson demonstrates how live interpreters can provide essential accommodations as a Deaf person that technology-based solutions could not reliably deliver.
Related content
-
Staff & Provider Engagement
CAVS Informational Webinar: Your Guide to CAVS Credentialing Process (May 2026)
Published May 7, 2026
12pm ET / 11am CT / 10am MT / 9am PT – Considering the Certified Administrator of Volunteer Services (CAVS) designation? Join Patient Experience University (PXU), the global learning and credentialing center of The Beryl Institute, for an informational webinar designed to clarify what CAVS is, who it’s intended for, and how to begin your
Learn more -
Culture & Leadership | Patient Family & Community Engagement | Staff & Provider Engagement
A System-Wide Transformation in Human Experience at NSW Health
Published August 19, 2025
Complimentary – Join Anne Marie Hadley, Chief eXperience Officer at NSW Health, for an inspiring conversation. Four years ago, we set out on a bold journey with consumers, carers, families, staff and volunteers to co-create Elevating the Human Experience, a unifying vision that placed kindness, dignity, and compassion at the heart of healthcare across NSW
Learn more -
Staff & Provider Engagement
Transforming Residents into Patient Experience Champions
Published December 16, 2024
This learning bite highlights an innovative approach to integrating patient experience education into a residency program at SUNY Upstate Medical University. Through “Rotation X,” residents engage in “The Voice of the Patient” sessions, gathering insights directly from patients to improve care. Learn how this initiative equips physicians with the skills, knowledge, and tools to enhance
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Transforming Healthcare Experience for Deaf Persons: Four Examples Why In-Person Interpreters are Essential
Access Now