Innovation & Technology

Improving the patient experience through patient portals: Insights from experienced portal users

Related content

Innovation & Technology

Patient Experiences with an mHealth App for Complex Chronic Disease Care: Connections Despite Lack of Traditional Clinical Interactions

Chronic diseases are costly to treat and burdensome for patients. Mobile health (mHealth) technologies might reduce costs of care and increase patient self-efficacy in chronic disease management, but the patient experience of mHealth is poorly understood.
Learn more
Environment & Hospitality | Innovation & Technology

The Hospitality Effect: Creating a Culture to Improve Care & Outcomes

Elevating a great medical experience to a great patient experience means focusing on creating a great human experience. And that requires hospitality—not just in physical environments, but also in personal connections and experiences that help people feel seen and heard. Incorporating the principles of hospitality into patient care impacts the experience of patients, families, and
Learn more
Innovation & Technology | Policy & Measurement

Using Narrative to Illuminate and Improve Experience

Watch this webinar for an interactive discussion through a series of five mini-case studies to illustrate the power of narrative. The case studies will focus on: (1) using an innovative digital tool to collect patient-generated contextual information and embedding at-a-glance summaries of patient narratives in the EHR (2) mining open-ended comments in experience surveys, with
Learn more