State of Human Experience 2023: Fundamentals and the Future of Experience
Jason A. Wolf, Ph.D., CPXP , President & CEO, The Beryl Institute
Since 2011, The Beryl Institute’s State of Patient Experience Study has provided global insights and evidence on where the experience movement is moving. Its results have revealed challenges and inspired action globally. It too has reflected the very evolution of the field of experience itself. Now in its 7th release, the study title takes on the term it first shared in its 2017 paper, “Human Experience.” This webinar will share the results of the 2023 study and explore the clear evolution of the field of experience to be inclusive of the patient, workforce and community experiences that frame the broader healthcare experience. It will explore the opportunities ahead, reinforce the strategic focus needed and expand the experience conversation to ensure a commitment to sustained success. Join Jason A. Wolf, PhD, CPXP, President & CEO of The Beryl Institute for an exploration of this year’s findings and a reflection on how the discoveries will guide us toward a bold future for human experience in healthcare.
Non-members can purchase webinars at a cost of $49 each.
Related content
-
Policy & Measurement
Using Measurement and Metrics to Drive Improvement in Ambulatory Care Environments
Join our Ambulatory Care Community for a discussion on what and how organizations measure to best represent the voice of patients. Panelists will discuss why they selected the tools they use and how their organizations most effectively use metrics to impact the human experience.
Learn more -
Culture & Leadership | Infrastructure & Governance
Using Unsolicited Patient Complaints to Improve Patient Outcomes and Organizational Culture
To meet regulatory and accreditation requirements hospitals and health systems have policies and processes in place to respond to patient complaints and grievances. Watch this webinar to learn how Marshfield Clinic Health System implemented processes to maximize complaint capture, provide service recovery, and produce meaningful outcomes for their patients and the organization. The partnership with
Learn more -
Culture & Leadership | Environment & Hospitality | Staff & Provider Engagement
Unexpected Healers Create Moments that Matter for Patients and Families
As healthcare healers, we touch many lives. Many of our patients and their families are thankful for this and reach out to share gratitude in many ways. They send notes, fill out focused recognition cards, respond to mailed surveys or utilize our Sutter Health new online feedback form. Often in healthcare we think of our
Learn more