Infrastructure & Governance | Ambulatory/Outpatient

A vision for using online portals for surveillance of patient-centered communication in cancer care

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Culture & Leadership | Infrastructure & Governance

Crafting a Patient Experience Program While Commissioning a Hospital

Global Headliner Webinar Series (Complimentary) – Whether you’re building from the ground up or refreshing your current approach, join this webinar for practical guidance for making patient experience an integral part of your organizational culture. • 12:00 PM AST (Arabia Standard Time) • 5:00 AM EDT (Eastern Daylight Time – New York) • 09:00 UTC
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Infrastructure & Governance

The Role of Revenue Cycle in Elevating the Human Experience in Healthcare

This paper, published in collaboration with Healthcare Financial Management Association, explores how revenue cycle plays an integral role in a person’s experience well before and after a clinical engagement.
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Culture & Leadership | Infrastructure & Governance | Staff & Provider Engagement

Ownership at the Frontline: Innovating an Experience Champions Program

Many patient experience teams are small, and it’s hard to do it all. Having an “Experience Champs” program allows us to have multiple hands with one voice influencing all locations. Experience Champs are made up of frontline staff members who are chosen by their leaders as passionate role models. During the last five years, the
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