Briner Imaging uses Patient Advocacy Data to Improve the Diagnostic Experience
Briner Imaging uses Patient Advocacy Data to Improve the Diagnostic Experience and uncovers diagnostic patient complaints can serve as a lens for identifying scheduling processes that need to be improved.
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Many patient experience teams are small, and it’s hard to do it all. Having an “Experience Champs” program allows us to have multiple hands with one voice influencing all locations. Experience Champs are made up of frontline staff members who are chosen by their leaders as passionate role models. During the last five years, the
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