Briner Imaging uses Patient Advocacy Data to Improve the Diagnostic Experience
Published February 28, 2022
Briner Imaging uses Patient Advocacy Data to Improve the Diagnostic Experience and uncovers diagnostic patient complaints can serve as a lens for identifying scheduling processes that need to be improved.
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Infrastructure & Governance
Restore and Nurture Confidence
Published May 27, 2021
Explore the first and second aims in the Governance & Leadership segment of The New Existence: Create Transparency across the Healthcare, and Restore and Nurture Confidence.
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Infrastructure & Governance
PX Pulse: Identity and Immigration Status in Healthcare Experience
Published April 19, 2026
The latest PX Pulse reminds us that experience is deeply personal. With nearly 40% of respondents saying identity impacts their care and more than one-third pointing to immigration status as a barrier, the findings call for greater attention to trust, access, and how we meet people where they are.
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Infrastructure & Governance
Storytelling at board meetings: A case study of co-developing recommendations
Published April 27, 2023
In healthcare, stories shared by patients often provide details and insights into experiences of illness and care. Stories are a way to educate healthcare providers and others to improve care and systems to become more patient and family centred and to better meet patients’ needs and priorities. Telling stories may bring benefits to both storytellers
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