Impact of hospital characteristics on patients’ experience of hospital care: Evidence from 14 states, 2009-2011
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Patient Family & Community Engagement | Policy & Measurement | Staff & Provider Engagement
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In an effort to (re)build trust post-pandemic, many health systems are experiencing the pressure to modernize methods used to engage patients and the workforce who care for them. This trend towards an improvement-focused understanding is reflected in the greater conversations happening across our industry, including the evolved shift in understanding from “Patient” to “Consumer” and
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Policy & Measurement
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Policy & Measurement
The Perceived Usefulness of Patient Narrative Feedback in Primary Care Settings
Research suggests that insights from patient narratives – stories about care experiences in patients’ own words – contain information that can be used to improve care. However, assessments of narratives reported by clinical personnel have been mixed.
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