Technology and the Promise of a Precise, Personalized Patient Experience

Technology has evolved to truly enhance patient care. Today, AI-driven tools allow patients to track wait times, request comfort items, and give real-time feedback, all through their phones. This “precision engagement” improves satisfaction and outcomes, as hospitals can respond more quickly to patient needs. In this learning bite, Vital shares how these technologies also enhance business performance, increasing hospital ratings and revenue.
Related content
-
Innovation & Technology
Patient Experience Diagnosis: Using Telemed Simulation to Assess Health Care Provider Verbal and Nonverbal Communication Issues to Prescribe Potential Interventions Authors
Patient experience contributes to health outcomes, and a host of healthcare organization success factors, including profitability. Often applied and academic analysis of patient experience applies macro-level approaches to defining issues and suggesting improvements. Guided by the theoretical framework of provider-patient communication during telemedicine, this study used a simulation to measure impacts of provider behaviors that
Learn more -
Innovation & Technology
Patients’ and family caregivers’ experiences with a newly implemented hospital at home program in British Columbia, Canada: Preliminary results
The Hospital at Home (HaH) model of care, which enables the provision of acute-level care in the patient’s own home as an alternative to brick and mortar hospital admission, was introduced in British Columbia, Canada in November 2020, starting with 9 inpatient “beds” in the community. The AT-HOME research group applied a patient-oriented approach to
Learn more -
Innovation & Technology
How are the vibes? Patient and family experiences of rapport during telehealth calls in palliative care
Interactions with rapport are considered essential to palliative care and beneficial to patient outcomes. With the current interest in telehealth, more knowledge is needed about rapport during telehealth encounters in palliative care from the patient and family viewpoint. The objective of this study was to explore patient and family experiences of rapport with health professionals
Learn more