Moving from “Good to Great”: Enhancing the Human Experience in Outpatient Care
Join us for an insightful webinar on Hartford HealthCare’s “Good to Great” (G2G) initiative, a transformative approach designed to improve patient experience across the organization. Launched in 2023, G2G uses a data-driven methodology to analyze patient experience and colleague engagement, identifying units as low-, middle-, or high-performing. Focusing on middle-performing teams, this initiative leverages strong engagement and readiness for change to drive improvement. Learn how multidisciplinary teams conducted Rapid Improvement Events, identified opportunities for growth, and implemented actionable countermeasures to move from “good” to “great.” Don’t miss this opportunity to discover practical strategies for enhancing healthcare performance.
Speakers
-Sherry Kroll, MD, MBA, FACP, CPE, CPXP | Director of Human Centered Care / Primary Care Provider | Hartford HealthCare
-Jason McDermott, MSN, APRN, AGNP-C, CPXP | Senior Director, Human Centered Care | Hartford HealthCare
Learning Objectives
-Leverage a data-driven approach to identify outpatient sites with the greatest readiness for change and potential for impact.
-Discover how Rapid Improvement Events, using a team-based multidisciplinary approach, can engage stakeholders and drive change.
-Describe the outcomes from the countermeasures identified and tactics to maintain meaningful change.
Non-members can purchase webinars at a cost of $49 each.
Related content
-
Culture & Leadership | Staff & Provider EngagementUsing Gratitude to Elevate the Human Experience
In this webinar, the presenters will share how they developed a Gratitude Report as a part of Southcoast Health’s grateful patient program using positive patient feedback, comments, and stories to recognize caregivers that embody the values and service behaviors. The Gratitude Report is a list of employees’ names that have been mentioned by patients and
Learn more -
Staff & Provider EngagementInvestigating the Perceived Impact of Surgeons’ Burnout on Surgical Physician Associates’ Wellness in United States Ambulatory Surgery Centers
Surgeons are the de facto leaders of surgical teams with surgical physician associates (SPAs) as integral members who function in all areas of the peri-operative environment. Surgeons often supervise SPAs.
Learn more -
Staff & Provider EngagementA New Take on Patient Advocacy Rounding: An Advocate-to-Caregiver Approach Improving both the Caregiver and Patient Experience
By Kelly Gibbons MSN, RN Rounding is a well-established practice in healthcare, known for significantly improving patient experience scores, reducing safety incidents, and enhancing caregiver satisfaction. But how can patient advocacy teams integrate into the rounding process to benefit not only the patient experience but the caregiver experience at the same time? Many patient advocacy
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Moving from "Good to Great": Enhancing the Human Experience in Outpatient Care
$49.00
PURCHASE NOW