Moving from “Good to Great”: Enhancing the Human Experience in Outpatient Care
Join us for an insightful webinar on Hartford HealthCare’s “Good to Great” (G2G) initiative, a transformative approach designed to improve patient experience across the organization. Launched in 2023, G2G uses a data-driven methodology to analyze patient experience and colleague engagement, identifying units as low-, middle-, or high-performing. Focusing on middle-performing teams, this initiative leverages strong engagement and readiness for change to drive improvement. Learn how multidisciplinary teams conducted Rapid Improvement Events, identified opportunities for growth, and implemented actionable countermeasures to move from “good” to “great.” Don’t miss this opportunity to discover practical strategies for enhancing healthcare performance.
Speakers
-Sherry Kroll, MD, MBA, FACP, CPE, CPXP | Director of Human Centered Care / Primary Care Provider | Hartford HealthCare
-Jason McDermott, MSN, APRN, AGNP-C, CPXP | Senior Director, Human Centered Care | Hartford HealthCare
Learning Objectives
-Leverage a data-driven approach to identify outpatient sites with the greatest readiness for change and potential for impact.
-Discover how Rapid Improvement Events, using a team-based multidisciplinary approach, can engage stakeholders and drive change.
-Describe the outcomes from the countermeasures identified and tactics to maintain meaningful change.
Non-members can purchase webinars at a cost of $49 each.
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Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Moving from "Good to Great": Enhancing the Human Experience in Outpatient Care
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