Listening to the Unsaid: Utilizing Patient-Reported Outcome Measures (PROMs) to Manage the Dental Anxiety of a Special Child
Published August 8, 2024
This article is the journey of a dentist who adopted the additional role of a healthcare manager and embarked on a transformative journey to enhance the realm of pedodontics.
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Policy & Measurement | Quality & Clinical Excellence
We need to be the patient in the room
Published March 25, 2024

Transgender activist Emily Newberry joins Director of Community Experience, Amy Kwiatkowski to share her multi-decade journey of acceptance and understanding and how it led her to the field of patient experience and advocacy. Listen as Emily describes how her own experience navigating the health care system as a transgender woman inspired her to be persistent
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Policy & Measurement | Quality & Clinical Excellence
PX Pulse: Consumer Perspectives on Patient Experience in the U.S. – June 2024
Published June 19, 2024

The latest release of PX Pulse reveals consumer perception of quality and experience remain stagnant from last quarter, both with lower than desired rankings. Cost continues to be top of mind for consumers, with the cost of premiums jumping from the third slot to the first as the most important item to consumers. Findings about
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Culture & Leadership | Environment & Hospitality | Infrastructure & Governance | Patient Family & Community Engagement | Policy & Measurement | Quality & Clinical Excellence | Staff & Provider Engagement
A Commitment to Human Experience in Essential Hospitals
Published July 11, 2024
A Commitment to Human Experience in Essential Hospitals highlights the innovative practices of essential hospitals in enhancing the human experience in healthcare. These safety-net hospitals are crucial for providing care to underserved and marginalized communities, addressing complex medical needs and significant socio-economic challenges. Despite facing financial constraints and staff shortages, essential hospitals excel in creating
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