Expectations & Patient Experience in Healthcare in Brazil
Published April 1, 2024
Few sectors have such a great need for attention to experiences as the healthcare sector. Delivering quality, safety, and caring journeys to patients and their families directly impacts issues ranging from treatment outcomes to user loyalty and institutional reputation.
The survey is a Brazilian version of the annual study conducted in the United States by The Beryl Institute and aims to understand the patient experience in the country. 2,794 people were surveyed between August and September 2023.
Related content
-
Quality & Clinical Excellence
I’ve Come to Find that Anyone in Healthcare Has a “Why”
Published June 23, 2024
After her younger brother – born with congenital defects and developmental delays – had a traumatic hospital admission experience that impacted her entire family, Stacy Sedlak knew she had to do something to improve the human experience for pediatric patients. Listen in as she discusses her brother’s influence on her “why” and the difficulties that
Learn more -
Quality & Clinical Excellence
The Triad of High-Quality Care
Published August 25, 2026
2pm ET / 1pm CT / 12pm MT / 11am PT – Essential Hospitals operate at the intersection of complexity, community trust, and equity making the definition of high-quality care both more challenging and more critical. Join this webinar to explore the triad of high-quality care, which is not defined by clinical outcomes alone, but
Learn more -
Quality & Clinical Excellence
Action Planning with Low Performers: Transforming Culture to Improve Patient Experience
Published August 24, 2025
BJC Medical Group implemented a structured process to boost patient experience scores for under-performing clinics and clinic providers. Within a year, over 70% of participating clinics achieved measurable gains in the NPS metric “Likelihood to Recommend Practice,” with many moving into higher performance tiers.
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events